Review Time
I do not recommend this service. Shipping is slow. Many products are of poor quality. Customer service is often unavailable. The carrier Packeta, through which they ship, does not send SMS codes for pickup. Packeta thinks that everyone must have their stupid, ugly application installed. It is the worst, most stingy carrier.
Generally ok but do not fall for the free gift promotion. 3 times in a row they have made me purchase then removed the free gifts so I can’t claim them. They are impossible on the complaints process and no one helps you!!! So they will make you make a purchase to get your free gifts and then they disappear!!!
Bought an hand held fan. It takes five minutes to turn it on or off. When i complained they said read the instructions. I did read the instructions. They wanted photos? And id have to pay to return it. I have purchased hundreds of pounds and not had any problems till a few months ago. I will not purchase anything again
30 June 2025I returned my items to Temu, and it's been 8 days — still no refund.Each time I ask, I get a different answer.One message says “items passed quality check,”another says “we’re still waiting for the package.”So which is true?This is clearly a delaying tactic.I'm tired, disappointed, and feel like I'm being played with.My money is stuck, I’m in a hard situation,and Temu gives no real help.This is the last time I ever trust this company.Not serious, not reliable. Totally unacceptable> UPDATE (30 June):I received a generic reply from Temu, but nothing changed.Still no refund. They keep redirecting me to live chat instead of solving the problem.I’m very disappointed.
Due refunds totalling over £200 for wrong orders delivered. Finally collected and confirmed delivery over 2 weeks ago. Still getting the runaround. They send messages indicating how important their customers are but don't deliver on large refunds. I ordered garden furniture. What a mistake. Now, Temu has both returns AND my money, well over £200. They may return a few pounds but beware of large purchases! Loved TEMU before this. Cannot trust them now. Update: 30 June, Still NO REFUND. They have the goods and my money!
My shopping experience started off 2 years ago with TEMU and was exceptional. UNFORTUNATELY the site has gone down hill so rapidly and with such speed it's alarming. There is NO way to contact TEMU if something goes wrong except when you try and return an item, if you do not receive an item or items TEMU just add a further month onto the delivery time and this goes on and on, they offer £4 refund if an item takes longer than anticipated but that only appears in a credit form. DO NOT TRY THE FREE ITEMS!! THEY ARE NOT FREE. but a rip off to make you spend more. BEWARE OF TEMU SCAMS.They have just replied to my negative feedback!!! My question is why didn't you help me prior to letting everyone know what a rip off you are??!
Well after spending hundreds in this company & always getting my items on time, it now been 7 days since I put an order in & was followed by a total of 12 items & all it says is preparing to shipping, well I do know one thing, if there not shipped in the next 24 hours, I'm cancelling the orders & not shopping with them ever again.
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