Review Time
Ordered two items for £40 from Brar Transport via Temu. They sent an email several days after I placed the order saying they had a fire at their warehouse and I should cancel my order! What a joke. Endless messages from TEMU offering all sorts of nonsense offers… it’s just ENDLESS SPAM. My first and LAST order from this joke of website. Deleting account, they say you won’t get a refund if anything goes wrong with any outstanding orders… this is against UK law. Claims items are dispatched from U.K. warehouses is another joke… they come from CHINA. AVOID!!Since the response from TEMU below, they have taken the full amount of my order by DIRECT DEBIT after saying yesterday I would get a partial refund (which could take up to 30 days!) I did not set up a DD with this company. I will be contacting my bank. If I am not refunded within the next few days.
I am a new customer of temu and boy don't I get bombarded with emails, texts and notifications on the app. I changed my notification settings but still the amount of emails regarding an order is ridiculous. However what I am most disappointed about is the misleading offers coming as notifications thought the app. Initially I was made to believe that I would get 5 items for free just to go through payment and find out that it was actually 1 item for free and the absolute cheapest on the list. That's not all. I was notified that I could get the other items for free (one at a time at every purchase) but when I added stuff to my basket and went to checkout it wasn't there. Also the occasional 60% offer also was all empty promises. Temu is dodgy and I am quite nervous about the items I have already bought. Let's see when they arrive.
Overpriced by nearly $200 price match won't be accepted, to make things worse item damagedUpdate Temu refunded half the product value for the product being damaged in transit, they showed care and understanding in resolving the matter would highly recommend! A lot better to deal with than Amazon Thanks Temu 👌
Been on holiday had 4 parcel delivered from temu by evri who left then on the doorstep in full view of the public so when I got home no parcel no response from evri and temu refused 2 but not the other two please be careful of temu all it does is ripped me off with my money will not use temu again
Po - 210 00431329508470617 21 June order ..TEMU UK packaging is a disgrace.im paying good money for items.there display show nice tea shirt yet the seller just shoved it in a bag .it looks like a rag in the bag creased to hell on some occasions I get the impression these items have been worn and sent back to temu..the latest MESS up is the above order order medium size pants.WHAT turns up XXL.ive had enough this temu is worst than eBay.our local shop were u take item back to TEMU machine broke all the time..so I can't get to Evri shop which is miles away pluse I'm disabled.. temu please send alternative postage option..or get the the dam machine fixed ..a lable for Tesco roseheath drive hslewood...also another tea shirt that looked like it been worn was in my package...temu also ripped me if on a late delivery not this order.the lat order supposed to turn up by the 10 of this month .it was way late and yet temu forgot to refund 4£ late fee..free return lable please not EVRI
This seller Hong Hu Hardware and Plumbing in TEMU is THE ABSOLUTE WORST, TEMU'S CUSTOMER SERVICE IS ALSO HORRIBLE AT THIS POINT.Long story short: FedEx claimed to have delivered my package on 6/18. However they did not, I even have a video camera that proves there was no FedEx activity at my door during time of alleged delivery or at all that day. So I called FedEx, FedEx verified with me that the package was not delivered to my address as it was supposed to, but instead delivered to a FedEx location, reason as told to me by FedEx, is the drivers are allowed to do that when it's economy shipping basically they can handle your delivery anyway they want, mark it delivered but not even bring where its supposed to go. So its obvious, the package was not delivered to me. I contacted seller and Temu customer service because both are telling me to contact the other, I explain to them what FedEx has told me. And since FedEx did not deliver to my apartment like they were supposed to, there was no way I was going to go pick it up from them. Temu says to contact the seller, I did with proof from my video camera footage showing no FedEx activity during that time or day, shipper says give them 1-2 days to make a decision. They deny my refund saying to contact Temu, I contacted Temu with the same proof, Temu says, it would take 2-4 days and says they see i already have a refund claim and to contact the seller yet again. I contacted the seller again with my refund claim. Did I mention since they are the shipper they are indeed privy to the same FedEx information or even more detailed info than me. But I guess that makes too much sense for them to be reasonable enough to verify on their own as well. Anyway, I come back showing actual proof from FedEx saying at the very top of the tracking page "This package is being returned since we're unable to deliver it", right below it in with a BIG RED mark from FedEx says: RETURNING TO SHIPPER. FedEx clearly stated on tracking page they were unable to deliver it, how is that not proof that it was never delivered to my apartment like it was supposed to, how is the RETURNING TO SENDER, not proof as well. I sent both seller and Temu proof. Seller still denied my refund and said contact Temu, I contacted TEMU AGAIN AND AGAIN with the same proof I gave to seller. TEMU replies back "We will verify the delivery status with the seller as soon as possible, and the expected verification time is 72 hours. Once there are any updates, we will inform you immediately" - ARE THEY SERIOUS!!!!!!!! WHAT MORE PROOF CAN BE MORE VIABLE THAN THE ACTUAL PROOF FROM THE FEDEX TRACKING PAGE SAYING IT COULD NOT BE DELIVERED, RETURNING TO SENDER!!!!!! THIS HAS BEEN GOING ONE FOR 2 WEEKS NOW. GIMME MY MONEY BACK AND STOP GIVING ME THE RUN AROUND!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
