Review Time
I've almost given up on buying the women's clothing from Temu, because the measurements are NEVER the same as stated on the item page. I'm a UK size 6 & ordered so many tops & trousers that are supposed to be the same as a UK size 6, but they NEVER are. They are always much bigger & measure more like a size 8, 10 or even 12! I end up having to send it all back. So disappointing because many of the items I would keep, if they correctly measured what they say they are on the listings page, but they never do. The tops also always have large gaping armholes too, it's like they are all made for women with very large breasts-we don't all have large breasts unfortunately! Temu need to address this with clothes manufacturers because the clothing just does not match UK sizing.Reply to Temu. Yes you are very good at giving refunds, I've never had a problem with that. The point is the clothing never measures what it is supposed to measure as I said!
couples of problem, firstly, when you buy some outfits the are not same with their pictures examples t-shirt, pull. but with the jeans it's okay. Secondly, the always says there is a discount or it's free ,but they will ask you to share with friends or to pay other things to get your product freely. Thirdly the quality of the clothes are really really poor very poor, I once ordered a t-shirt when it came was very shocked of its real quality. For me the worst thing with the temu is the measurements on their app sometimes it's same with their measurements on their app, sometimes it's smaller, sometimes it's bigger but it's very rare to see the same measurement on their app and see the same size when you get it
i ordered some stickers and posters to decorate my room, all the items came in 2 weeks and a few extra days. upon arrival, the stickers were slightly bent from the way it was packaged. in-app package tracking said it had arrived and is ready to be claimed, but it only arrived 3 days later. other than that, i reccomend but only for small trinkets and nothing too useful, as my mom has ordered here before and her items came broken or unusable.
Temu’s delivery experience has been the most disappointing I’ve encountered. They initially promise fast shipping—just a few working days—but once the order is paid for, the timeline mysteriously stretches to over a month. It feels misleading and leaves customers hanging. Offering gifts for delays only adds to the impression that they know this is a recurring issue. Transparency and reliability should be the standard, not the exception.
I'M NOT A TEMU CUSTOMER AND DON'T INTEND TO BE ONE AS I'VE BEEN CONSTANTLY INUNDATED WITH THEIR UNWANTED ADS AND I'VE NEVER BEEN ON THEIR WEBSITE I DON'T KNOW HOW THEY OBTAINED MY EMAIL ADDRESS BUT I WISH THEY WOULD STOP HARASSING ME OTHERWISE I'M THINKING OF SEEKING LEGAL ADVICE TO STOP THEIR HARASSMENT
They could improve by issuing the correct item ordered and if not then a full refund not part refund, robbed twice now by this company not to be experienced again.I did send photos proving why they sent wrong item with a photo of the correct item, but NO only part refund,
This company sent me faulty, I thought it would be easy to return them free of charge via their app as I have previously. However, this was not the case, it said that I would need to cover returns postage. I contacted their customer support and spoke with Catherine Pajares, she completely ignored my issue and kept sending a generic response. I kept on telling her the items were faulty and I needed to return them but she closed the chat without resolving it. Absolutely appalling customer support. I will be taking matters further.
WARNING!!! Although I had some good buys from Temu, after a couple years of shopping from it I recently discovered that there were hundreds of dollars of fraudulent charges on my credit cards and hundred of dollars of uncredited returns. Right now I started an investigation for $1,200.00 of unproven charges. Don’t make too many purchases at once and wait for the credits for returned items before ordering something else. Verify ALL of their transactions!!!
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