Review Time
Update: since the review came live l was conracted by Temu several times. I want full reconciliation of items paid for and received!!!This service is not available- apparently the advisor sent me a message they do not have authorization to see my details and orders, etc! A JOKE! I WANT FULL STATEMRNTS OF ORDERES, PAYMRNTS AND DELIVERUES! APPAULING SERVICE. Every time you want sometging you need to order to some limit, ssoetimes £15, sometimes £25, l have ordered a tablet, l have never received that!!!! I was harassed from the time l wake up with their "offers", some items were ok, most were rubbish! It is a "game" and they win...There is no way to check the orders history online! I do receive some items that I have ordered, not all of them!There is no clear information what was ordered, and when I is due to be delivered! Lots of items are just not delivered (yet, or god knows). I am now dealing with CS and asked them full info of what was ordered and what of that was actually delivered.As the result of my revirw Temu contacted me and trying to solve the problems now. But we shall see what happens first.
As many others have warned Temu operates in an extremely corrupt & underhand way. I responded to an offer of 100% OFF on Temu's website. Yes I should have known it was too good to be true. It wasn't available on their app which incidentally offered me 100€+ credit. I've provided many screen grabs & sent many emails to help @support.temu.com. Apparently Dana cannot see my screen grabs & keeps issuing new ticket nos.
I went onto the Temu app and was offered loads of free stuff that was listed, it said I could have up to 5 items. However, you also had to buy goods to get the free stuff, which I also put into my basket. The goods I ordered cost £27.31 plus the 5 free items. However now the goods have arrived , it seems only 1 item is free and I have paid £27.31 for some cheap rings that I was told were free and the other items have not arrived and are no longer in my basket, it's disgusting. They con you into thinking your getting a good deal and then intentionally rip you off
I recently bought items for my boy worth about 127 Euro, it was supposed to be delivered through MRW, but they didn't, instead updated the site with delivered, I complained to temu,and instead of telling MRW to deliver my items, they are covering for them, and toying with me, please your order delivery is not guaranteed as they claim, be careful and don't make orders because you might lose your money, will go to consumer protection authority for help. UPDATE :I received an update that the items are been prepared for reshipment, let's see if it actually gets to me, then will come update YOU.
Temu is a very dishonest company, I have been a Temu customer for almost 3 years.Just lately I have been experiencing 1 upset after another.They just recently starting selling luxury brand fragrances..I ordered btl of Chanel Chance, and Dior Jadore, both brands have been my favorites for Al longtime.Therefore, I am very familiar with the smell of both fragrances...The ones that I received from Temu, are not the original fragrances, the packaging looks real..But the smell wreaks low quality inspired fragrances….and smell nothing like the originals..Contacting customer service is a joke..If you open a return, your likely to receive a invalid return shipping label, that will never update.like I did 2 weeks ago, for the thin plastic wall stickers they sold me for $56…posing as gel tiles…Now I’m going thru PayPal for that one..The perfume purchases total $96..That will likely be a total loss,I am closing my Temu account, and you should all tread lightly when dealing with this SCAM OF A company..
I've been shopping with temu for more than a year, I've never had problems with delivery or return/refunds.they deliver by due date and sometime sooner..few times they've let me keep items that I wanted to return and gave me full refund..thank you temu
Have placed 2 orders with Temu. First order arrived in badly damaged plastic bag. Asked for return label refused to provide in PDF. They refunded order. Placed second order, when delivered I was in basement, but heard something slamming onto front step, this was my second order. Product inside damaged, i assume from being dropped on step. Couple other small items not as advertised. Once again return packed waiting for return label. 5 days later still unable to provide return label in PDF. Really I am so disgusted with the process i have made an effort to delete account. I will eat the cost of trash they sent to be rid of them. Saw reply gave them that chance and as it turned out more lies. Still no usable shipping label for returns. Guess response was more lies. AVOID THIS ORGANIZATION AT ALL COSTS. The saga continues, still have no usable shipping label, discovered upon attempting to use a lamp I purchased has no cord. It has become clear this organization and partners have no standards. If I could(no shipping label), I would return, I believe success with this kind of venture, unlikely. Had I used the good sense and gone to local Canadian Tire, had product been defective, they would have replaced it. Guess I am SOL bought from TEMU. Time to have TEMU banned from Canada.
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