Review Time
I placed an order that supposedly i was eligible to 4 gifts if i ordered 40 euro items. I placed the order with the idea was that the gifts will arrive with my order since were in my cart at the time i proceeded with payment. Important that the items i really needed were the gifts. So i ordered some additional staff to complete the 40 euros, not necessary at this time. I thought wasa good opportunity. My ordered arrived without any gifts. Tried to contact them and their excuse was that by the time i reached out the offer was expired.obviously the items arrived after 2 weeks. Is been 1 week i claim my right and i get answers without any meaning.
This appears to be a shocking money-grabbing dishonourable and altogether dishonest company. Stuff fails to arrive, although paid for; the stuff that does arrive is not as described and they fail to respond to emails of complaints. They seem to be associated with scamming sites such as stylishoes, sadly.
Don't use Temu. I have had faulty goods, cancelled orders and lost orders. Most items are cheap and returning faulty items is more hassle than they are worth. The customer service is also atrocious. Stick to AliExpress for better quality goods of Wish for cheaper items and better quality customer service. But stay away from Temu.
Ordered 2 pairs of men’s pyjamas. Both pairs came back 2 sizes too big. Tried sending them back. But their returns policy is so long and drawn out, that like most people I gave up. I recently bought to silver rings one for each of my granddaughters birthdays. After giving one to one of my granddaughters it snapped in half. I sent it to their head quarters in Dublin along with a photo of the pyjamas, via recorded delivery over a month ago, and as yet I have had no reply. Yes I know they state that we are not to send goods back to them. But if they made their returns policy easier people wouldn’t have to do this. A lot of other companies send return forms with goods you order from them, along with a reference no, of the goods you order from them in case you need to send anything back. Why can’t Temu do this. And more to the point why can’t they have the decency to reply to complaints. No wonder more and more people are turning their backs on them
☆ Trust not whatever Temu promised .☆ This morning I tried to get solved my problem, did not resolve, reather get in to bead around the bush.☆ I didn't receive the item Temu did not accept the my claim.☆ I had the problem many ocation, but I tried to be patient for the few pound, they assumed they can get away with the humble and honest customer. ☆ They denied my refund request.☆ I didn't get item and also I didn't get refund . It is unfair for consumer.☆ I sincerely advice before you buying anything.
I ordered a smartwatch for my child from a seller on Temu named Shenzhen Chuangjicheng Wangluo Keji Youxian Gongsi (Order ID: PO-076-12122063264550339). After receiving the product, I discovered a serious issue: during phone calls, the voice echoes back constantly, making it impossible to have a proper conversation. I tested it with different GSM operators, but the problem remained. When I lowered the volume, I couldn’t hear anything clearly.I reported the issue to Temu and they refunded me — but told me to keep the item. Wanting to act in good faith and not abuse the refund system, I offered to return the refund so I could test the product more. When the issue still wasn’t resolved, I asked to return the item or get a replacement. But Temu refused to help any further.I am extremely disappointed. I was honest and tried to find a fair solution — but instead of being supported, I was left with a defective product and no help. This is not how a trustworthy marketplace should treat its customers.I hope the seller or Temu reconsiders and resolves this properly. I am still open to a fair solution.
They have elaborate scheme offering free gifts, vouchers etc making you spend money. I took the bait and selected 8 gifts they offered plus spend £25 on normal items and avoided delivery fee in the process. I thought overall a good deal. I received today the order but no sign of gifts. It’s difficult to even find now that list of gifts. The support said you need to claim them everyday one gifts from the list. I thought I selected and claimed those gifts to arrive together with my order. But no, their gift system is deliberately made complicated so you will find it difficult to claim and they will expire eventually, because guess what, you didn’t claim. This extra claim step is deliberately added to avoid sending them in the first place while you think you’ve got them on the day you placed order. So, beware, the gift scheme is corrupted and not straightforward, deliberately misleading.
Bought a bottle of rozino for men light colour care shampoo used it for the first time it started to burn my face eyes head and neck left a big long open burn mark on my neck still in pain using medication and cream all temu did was give. Me a small refund of the cost of the bottle which was under £3 Me and my family have add quite a lot of them but I don't think I could ever trust them again after this experience I have pictures of.my burns thinking of going to see a solicitor and going to the newspapers
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