Review Time
Frustrated. Use for business. They had problems with payment processing. Enter a new card, still errors, with no saying they will process, so we switch to 1password, since they, you know, work. Days later they process the payment and have been a pain to get it reversed. Literally days worth of back and forth, asking for basic information that they have since I have to be logged in to chat with them to begin with! 1/5 destined to fail.
very frustrating experience. There is a problem with their email verification server which means I cannot login to any devices that require verification. to make matters worse there is nobody to speak to unless you are signed up as a Pro, which I am but i cannot log in. Its like a never ending doom loop with nobody to speak to.
They used to be a great Password manager but recently there are bugs and issues on a regular basis. I have a paid Family account but I am really wondering why we are paying as this app is just a source of frustration.Their customer support is horrible as well, takes ages and the chatbot is very badly programmed.
Last Pass has a very unfriendly support service. I have a premium account and an open case but can not get through the protocols they have put into place to get to the support. I have emails from them saying they are going to close my case if I do not respond but I can not get in to respond. It is in an endless loop of non-response. Terrible system
I get locked out of my accounts for long periods of time. They have NO SUPPORT so be certain that if you have a problem it will waste half your day or more to get back to being productive. I bought last pass to share specific passwords with my assistant and frequently, when I clear my cache and my assistant has uses LastPass, it asks me to verify by email but that email doesn't arrive in a timely fashion so I'm unable to work and login. I'd give LastPass zero stars if I could due to lack of support. You can only access support if you log in which let's face it, is the number one reason people need support. Also password reset emails are slow to arrive so don't even try that option even if you're willing to change your password just to get online.
As a simple matter of caution I unsubscribed from Lastpass a year ago to switch to another password manager. I just received an email from Lastpass telling me I'm auto-renewing my account in a matter of days. I can't log into the account to change autorenew setting and can't log in to contact customer service.
LastPass used to have customer support. They used to be a reliable company. They are now garbage. I spent 3 hours trying to access my account that I had the correct login and password. They are not worth wasting your time. Avoid this company.
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