Review Time
Works fine on desktop (autoload rarely works, but the app at least functions) and does NOT work at all on android. I think it might be a clever security feature (see FT story today) incase someone steals your phone. Even with the password and 2FA you can't get in. As a premium user after 10 years I think I will have to switch to another app - it's useless. I tried deleting and reloading the app, restarting phone, standing on one leg - all the usual.
I have been with LastPass since 2009 or thereabouts. I never had any major problems with them even on the free version, although there were some just before they sold OUT to LogMeIn which is a terrible company.From the minute they took control, they jacked up the price from $12/year to $36.They ignored and then lost a lot of customers who complained in the community forum which they have since replaced so all of that evidence is gone. There were tons of complaints about the pricing and software not working properly anymore.Then they removed a FANTASTIC feature and refused to put it back. I was FURIOUS.Then they started forcing us to call them and every time I did, I was on the phone with them for an hour even if it was a quick bug report or complaint.Once or twice their Eastern EU support was rude to me.Several times they have ignored me when I've posted (I don't care if I'm angry) on their community platform.The same thing happened when I finally got an email address from someone because I complained for months why I have to waste an hour of my time just to report bug report after bug report.After 3-4 emails the guy ignored me a few times. I could tell he didn't understand a word I was saying and I'm pretty sure none of them there understand English.Fast forward to now, I realized something new ONLY because someone posted on the community that LastPass is killing his computer.Well, it turns out that's one of the reasons my computer has been so bad lately for at least around 3-5 weeks.I now had to turn it off of one browser because it literally taxed my CPU to 100%.It's not happening to my website coder, but it's happening to me and others, so please post in the community platform and on here if you are experiencing the same problem. The column for your CPU under task manager should be close to zero.And it's been over a month since someone first reported it and it's STILL NOT FIXED and LP knew about it before the first guy reported it in the community platform.So they finally created (if you want to call it that) some type of on site ticketing system.Its broken TOO and you can't even tell where to post, you have to click on some stupid text in order to open the essay field SMH. I had to get my website coder to tell me where to reply.They also list a feed even for your activity on the community platform and yet there's NO link to click on to go to it. Turns out, I have to click on SHARE, then click on another button to copy that, then I have to open a new tab just to get to that thread. 3 things I have to do where anyone with a brain would have just made the title of the thread CLICKABLE.I keep getting emails saying they have responded and are waiting for me and THERE'S NOTHING THERE. This has happened in one ticket 3-4 times, and now it's happening with another ticket I created.Plus they have now forced us to switch to their so called "Improved save & fill" advanced nonsense which I don't like and others don't like it either. They won't let us go back to what has been LastPass for over a decade.If what they give us was better, sure switch, BUT IT'S NOT. And so they are losing more customers, but hey, what do they care. Now I can't log in to TrustPilot or Asus because LastPass won't work properly. I have to manually copy the password to notepad & then copy it from there. JUST TERRIBLE, and they just charged me for another year. I've also asked for managers and they ignore me. LAST PASS IS A TERRIBLE COMPANY SINCE LOGMEIN BOUGHT THEM OUT.
I used to use this service, but currently do not use it at all because of the amount of vulnerabilities and security.Recently, this service charges my card without asking me about this. My bank said that it was an offline payment like on a flight when there is no internet and that couldn't be canceled by the bank. There is no possibility of contacting support about this issue or deleting the card. SCAM service.
So slow and seemingly never updated. Use to be a great light and fast application - it's now so slow it would be quicker to hide your passwords on paper and bury them in the garden then dig them up each time you need them. you'd have done this before the chrome vault plugin has loaded.
We switched to 1password for security concerns and wanted to cancel. They don't have a cancel button in the UI- you have to create a support request. They don't accept the cancellation either and try to fight it and make it as difficult as possible to leave. This is an excerpt from their reply:Also, in order to complete a process on your account for security purposes we need to confirm the information below please: - Name and Last Name - Email address associated to the account - Last 4 digits of the credit card - Proof of purchase of the product If you still want to discontinue your service, we can help you to cancel your account auto-renewal.
After using the product for 10 years (!) and finding it pretty average (poor design and ergonomy), I decided to switch to another one. I tried to cancel my paid subscription but I found out that I couldn't do it on the dashboard. So I reached out to their support team and it's been a week and it's not been done yet.As you can see from the other reviews, this company is a dumpster fire..
I have been a paying and happy customer until today. For the first time a problem occurred, and I am no longer able to log into my account. After having trawled their website for answers and ways to contact support, I am realizing there is none...! I have paid and trusted a company with NO way of contacting support when needed. Website, forums, chatbot - all lead into the same dead end asking me to login - which for F%&€"##"!!! is what I can't do.
I gave this 1 star , because it won't let me give zero .Reason is the I had free Lastpass for a long time which worked fine for what I needed . However it suddenly claimed my password was wrong and wouldn't let me in . No Matter what I tried there were excuses to block me . they wanted to cancel my service and make me take a paid version that's all .Crooks is what they are .
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