I have been with LastPass since 2009 or thereabouts. I never had any major problems with them even on the free version, although there were some just before they sold OUT to LogMeIn which is a terrible company.From the minute they took control, they jacked up the price from $12/year to $36.They ignored and then lost a lot of customers who complained in the community forum which they have since replaced so all of that evidence is gone. There were tons of complaints about the pricing and software not working properly anymore.Then they removed a FANTASTIC feature and refused to put it back. I was FURIOUS.Then they started forcing us to call them and every time I did, I was on the phone with them for an hour even if it was a quick bug report or complaint.Once or twice their Eastern EU support was rude to me.Several times they have ignored me when I've posted (I don't care if I'm angry) on their community platform.The same thing happened when I finally got an email address from someone because I complained for months why I have to waste an hour of my time just to report bug report after bug report.After 3-4 emails the guy ignored me a few times. I could tell he didn't understand a word I was saying and I'm pretty sure none of them there understand English.Fast forward to now, I realized something new ONLY because someone posted on the community that LastPass is killing his computer.Well, it turns out that's one of the reasons my computer has been so bad lately for at least around 3-5 weeks.I now had to turn it off of one browser because it literally taxed my CPU to 100%.It's not happening to my website coder, but it's happening to me and others, so please post in the community platform and on here if you are experiencing the same problem. The column for your CPU under task manager should be close to zero.And it's been over a month since someone first reported it and it's STILL NOT FIXED and LP knew about it before the first guy reported it in the community platform.So they finally created (if you want to call it that) some type of on site ticketing system.Its broken TOO and you can't even tell where to post, you have to click on some stupid text in order to open the essay field SMH. I had to get my website coder to tell me where to reply.They also list a feed even for your activity on the community platform and yet there's NO link to click on to go to it. Turns out, I have to click on SHARE, then click on another button to copy that, then I have to open a new tab just to get to that thread. 3 things I have to do where anyone with a brain would have just made the title of the thread CLICKABLE.I keep getting emails saying they have responded and are waiting for me and THERE'S NOTHING THERE. This has happened in one ticket 3-4 times, and now it's happening with another ticket I created.Plus they have now forced us to switch to their so called "Improved save & fill" advanced nonsense which I don't like and others don't like it either. They won't let us go back to what has been LastPass for over a decade.If what they give us was better, sure switch, BUT IT'S NOT. And so they are losing more customers, but hey, what do they care. Now I can't log in to TrustPilot or Asus because LastPass won't work properly. I have to manually copy the password to notepad & then copy it from there. JUST TERRIBLE, and they just charged me for another year. I've also asked for managers and they ignore me. LAST PASS IS A TERRIBLE COMPANY SINCE LOGMEIN BOUGHT THEM OUT.
