Review Time
Amazon.ca has really lost it's shine. I wrote in my delivery instructions to send via Canada Post and NEVER use Purolator. I needed something asap and the delivery was for 2+ weeks later. Chat is horrible, they changed 3 different people chatting w me in a short time. They talked me into joining prime and reordering but the delivery date didn't change. I asked them to delete prime, and they assured me they did - not telling me that I needed to go to my email to follow their link to actually complete the cancellation. The entire experience was unpleasant. Next, I tried calling. I cannot understand their English. Every time I try using the phone option, the customer service agents are almost impossible to understand. Then I feel like a jerk when asking them to repeat. also, the amazon agent wasn't exactly pleasant - I felt that he had disdain in his conversation. Customers should not have to put up w agents who cannot speak clear, good English. It's getting this way everywhere. If amazon gave a crap, they would upgrade their customer service to actually assisting the customer. Even after my settings had not to use Purolator, Amazon did. Not only that, but they shipped from a far province, when it was a common package and I'm sure they could have shipped it from much closer. Purolator missed a connection, and I avoid them for a reason. Another thing, amazon, Purolator, and most other companies are using Covid as an excuse for sloppy service. Several places are giving horrible service (it's Covid's fault). I believe that Amazon is purposefully delivering slower for those who haven't bought prime - to prod them into purchasing prime. Even a year ago Amazon delivered faster w/o prime, and I think they can't get enough money and Prime is a big payday.I'm looking to buy elsewhere. Supporting brick and mortar businesses is a good thing bc Amazon would love to force everyone to need them bc everyone else was forced out.
I had an order that got lost and I had to wait 2 weeks past the original delivery date before I could contact about never receiving it. They apologized and offer either to refund or replace it. I asked how long it was going to take because it was time sensitive. They went ahead and processed the replacement without me agreeing because they couldn’t guarantee me how long it would take to deliver. I had 2 agents tell me it would be shipped within 24hrs and the Oder was placed in my account with an unacceptable delivery time. I asked to speak with a supervisor and someone who identified as a team leader read through the conversation and said my item was lost, wasn’t available and he would be refunding my money. I asked if it was available or not because if it wasn’t then the account and replacement that was in my account was fraud since the item wasn’t available. Then he backtracked and said it was and will ship. I then asked to talk to his supervisor as I was not happy with his? response. He said there was no reason to escalate the issue. I asked 2 more times and he responded that it was his pleasure to assist me and ended the chat. As I was screen capturing the conversation it disappeared from my account. Very poor accountability and service, I’ve never experienced anything like it
After UPS deliver my products to Amazon Canada it takes at least 3 weeks to see them available for sale. Even then some are transfered to another warehouse making the wait longer. Very damaging for a seasonal business. Also, a customer can destroy a product, return it and get a refund, no question asked. I think supplieers are also customers, no ???Looking for another fulfilment cie.
It used to be good. Now everytime I have an issue I have to deal with rude angry indians. They ship out products knowingly that have defects(reviews pointing to it). I thought surely amazon had it fixed but no. I got a table with holes completely wrong. Now they want me to take this table which ive almost assembled and return it to them. This is a HUGE hassle. Its a freakin table, you knew had issues and still sold it to me. Their customer service basically told me to go F myself. Even hung up on me without even letting me reply to them. Every time i relog on their chat service, its another indian who has no place being in a customer servicr role. You can tell theu are annoyed by your requests.Amazon sucks. Wait until its your turn and you get stiffed too. You'll see how their outsourcing will disrespect you.
Very nice and helpful costumer service,very easy to return any item (Not headache,no stress 😀).So far no inconvenience and no bad experiences.I always feel worried less when I purchase anything because is very easy to deal with Amazon. Thank you for making things easier for the costumer. 👍
#1 issue shopping here for me has always been out of stock items shipped from and sold by Amazon, which affects almost every order I make and it can take months to restock these common items including food items, Amazon Essentials and Basics Products, ect.Other issues include:- Strange shipping rules. No aerosols can be sent to a CanadaPost FlexDelivery address (Post Office). Must be sent to your residential address.- Prices are not always the best -If you do purchase a product fulfilled on Amazon (Marketplace) but not sold by Amazon beware the return policy. You may eventually run into a problem that takes longer to resolve and you may loose money.+ It is the place to go for anything hard to find.
They get the item to you on time. They always get it in the 5 day delivery period. Also, their customer support is excellent. I had some RAM I ordered form them break after 11 months(never overclocked) and they refunded me no questions asked.
Claim your business profile now and gain access to all features and respond to customer reviews.
