I had an order that got lost and I had to wait 2 weeks past the original delivery date before I could contact about never receiving it. They apologized and offer either to refund or replace it. I asked how long it was going to take because it was time sensitive. They went ahead and processed the replacement without me agreeing because they couldn’t guarantee me how long it would take to deliver. I had 2 agents tell me it would be shipped within 24hrs and the Oder was placed in my account with an unacceptable delivery time. I asked to speak with a supervisor and someone who identified as a team leader read through the conversation and said my item was lost, wasn’t available and he would be refunding my money. I asked if it was available or not because if it wasn’t then the account and replacement that was in my account was fraud since the item wasn’t available. Then he backtracked and said it was and will ship. I then asked to talk to his supervisor as I was not happy with his? response. He said there was no reason to escalate the issue. I asked 2 more times and he responded that it was his pleasure to assist me and ended the chat. As I was screen capturing the conversation it disappeared from my account. Very poor accountability and service, I’ve never experienced anything like it
