Review Time
Philips support have been awful. I have a fairly new smart TV that constantly freezes, stops outputting sound, the software and UI on the tv are poorly designed consistently freezing and even a restart not solving these issues. When reaching out to Phillips support (I have over 100 emails in my inbox to and from them) they ask for another thing after another thing and it never ends. They’ve not helped me get a new tv and I’ve lost all hope.
It seems like people are not having the best of customer service around the world here. I mean, their airfryers are quite nice and versatile, usable, they have multimodes and they can cook well, but I think where people are having their problems is the customer service.
Philishave wet & dry shaver bought in Dec 2019. Useless because water got inside although only washed head as instructed. It never shaved well in dry, only wet. My 5890 shaver had to have a service but has been going well for many years. Modern philishavers, gimicky and not built to last.
My experience with the Philips hair dryer has been unsatisfactory. Firstly, it has low power, making the hair drying process lengthy. Additionally, the dryer quickly overheats, causing it to shut off automatically during use.Moreover, I found the design to be non-ergonomic and uncomfortable to hold while using.Overall, the Philips hair dryer left me with a negative impression. I expected better performance and reliability from a product by this company.
I recently purchased a Philips Sonicare toothbrush and, unfortunately, accidentally broke the charging glass. While I acknowledge my responsibility for the breakage, I was disappointed with the fragility of the glass. Subsequently, I sought to purchase a replacement charging glass, only to discover that it is priced at $20. However, the major letdown is that Philips does not maintain spare part stocks in New Zealand. Instead, all parts are shipped from Australia, incurring a freight charge of $25. Consequently, the total cost for a replacement glass amounts to $45.I find this situation unsatisfactory, particularly considering the size and presence of Philips as a company in New Zealand. It seems reasonable to expect that a company of Philips' stature should maintain spare part stocks locally to facilitate smoother and more cost-effective transactions for consumers.While I understand that my situation does not qualify for a warranty claim, the absence of a local spare part inventory and the high shipping costs are discouraging. I urge Philips to reconsider its approach to spare part availability in New Zealand, as it significantly impacts the overall customer experience.As a result of this experience, I am hesitant to continue purchasing Philips products in the future. I hope my feedback contributes to improving the customer service and satisfaction with Philips products in the New Zealand market.
We purchased a L'or barista coffee machine in September 2023, it broke down last weekend so I contacted L'or who put me onto Philips as they manufacture the machine.Called on Monday and spoke to a very helpful guy called Marvin who firstly did some troubleshooting by video call and determined it was broken. Next steps label sent to me, took the boxed machine to the post office on Tuesday and a new machine arrived this afternoon. I was kept informed of progress along the way and I'm so happy with the prompt, friendly and very efficient service.
I needed to replace my old headphones for listening to music from my smartphone while I am going to work. So I didn’t need anything of extra sound quality really, just a good price/quality ratio.And Philis was my choice because it’s a globally renowned brand. But their low-end headphones are not great. There are absolutely no high frequencies starting from 15 kHz.Anyways I am quite disappointed. They could put more effort even though it’s a budget headphone model.
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