Seems like Philips is just trying to save money at the expense of the customer. Call center is nowhere near Singapore and their CSOs are a bunch of useless good-for-nothings that offer solutions like robots without any sense of empathy and sympathy. We got a steriliser and dryer as a gift for our newborn in Dec 23 and opened it once to use once our baby was born. Lo and behold, the item did not work as advertised. It was not able to sterilise and switch automatically to drying mode. Called customer service and they tried to troubleshoot. Guess what, I might as well have tried to troubleshoot it myself as they were also looking through the user manual themselves. Next, their incompetent CSOs said we could go down to their Toa Payoh service centre to do a 1-1 exchange but the staff there said they don't do anymore 1-1 returns! What a waste of time. As parents of newborns, we told the CSOs what we needed and their initial ridiculous suggestion was to wait 7-10 working days for the replacement item to be delivered. Their form of "expediting" is to have the item delivered to us next Tuesday. We are living in Singapore not Timbuktu for god sake. Any sane and empathetic person would understand the need for clean and sterilised bottles for a newborn baby but all they could offer was delivery for next Tuesday. Ever heard of next-day delivery? Got in touch with their manager in Singapore who I believe has tried his best but they offered a refund but only at 70% of the full price amount! We obviously do not have the receipt as it is a gift and they know that it is within the warranty period after checking the system. Do you think we are beggars and are so hard-up for the rest of the 30% of the money? Does this company even know what the word refund means or does anyone in the company not understand English? We are disgusted by this level of service, attitude and poor product quality. They keep quoting policy this, policy that. Terrible way to shirk responsibility. Let's see if this joke of a company can even deliver the item by Tuesday.
