Not sure if I am in the right place. I am in Australia.My son gave me a beard trimmer for my last birthday. It wouldn't work at all so I rang Philips to see if I could get a new one on warranty.First, I got straight through to Ruth on the phone.Second, she fixed it. We went through various things - she asked me whether there was a light on the charger but there wasn't. Ruth said i could get a store refund so I went away to ring my son to find out where he bought it. I then noticed that there was a green light on the charger so i turned it on and it worked! Very happy!
