philips

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Please do not buy a Phillips soniccare…

Please do not buy a Phillips soniccare toothbrush. I’ve had mine for just over a year and it broke. When I contacted Philips they stated there was nothing they could do as the model number was no longer on the toothbrush. What company would put a model number on a product that eventually washes off then require it for warranty purposes. They also want you to keep your receipt. I showed pictures and offered to send the product in for inspection. No point as the model number isn’t on the product. Can they not tell the model number from the actual product or a picture of it. Very disappointed with their customer service. Very expensive toothbrush to only last a year. I will never buy a Phillips product again.

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Date of experience: Mar 02, 2024