Review Time
I've been paying for Adobe Photoshop for years thinking it was a monthly subscription. I retired this week and went to cancel my subscription and got charged $174.00 because it's a yearly subscription from whatever date to whatever date in this year. I pay monthly and I understand that I the price I was offered this was based on a year but after years and years of paying to charge me for the months I didn't use after all this time is criminal. I will NEVER pay for anything Adobe ever again. There are free options out there (Affinity is one) if you don't want to be robbed.
Used Acrobat Pro for about a year. It was too expensive for what it was so I cancelled, their cancellation terms are extremely sketchy, and was not only charging the full period with the service being cut off but also charged a cancellation fee. Never using this software again.
Read this if you don't want to pay the cancellation fee! I got around it. Like many people here, I fell into the 'annual subscription, but monthly payment making it look like a monthly subscription' trap. I wanted to cancel and had to pay 100 euro extra while having just a 20/month subscription. I went to the Adobe website and asked the AI assistant (bottom right) to have me talk to a real person, which happened. After explaining repeatedly that due to personal circumstances I simply couldn't pay the subscription anymore, let alone the fee, they waived it. I know the FTC is on top of them for this practice, and some EU watchdog probably as well, and I guess they are afraid of some class action lawsuit. Which they deserve, but this was easier. Bad and expensive product, worse and more expensive practices. They lost another customer forever.
If I could give Adobe less than one star I absolutely would. This is the second time they have charged me for a subscription that I cancelled before the free trial ended and have wanted an extortionate cancellation fee for it. Thankfully the customer support agent was able to waive the fee and cancel my subscription but it’s disgusting how money hungry this awful company is. The products they provide hardly function yet they think it’s acceptable to charge what they do. I would never recommend this company to anybody and if they didn’t hold such a monopoly then I doubt they would still be in business.
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