Review Time
After being with this company for 7 years ive had technical issues so their AI chat tis as much helo as a choclate fire guard and eventually i chatted wiht the most ignorant and foolish custmoed service person ih vae ever encounteet the amount of lies they told me then when I asked for a transcript of the chat they said they would send it and instead disconnedcted , I took screen shots and am reportingthem ot trading standards
If I could give a minus 10, I would. Basic English is not an option with Adobe India division, which seems to be every interaction. Adobe should have better smarts, your bottom line will catch up to the quality of the corporate decisions to pay peanuts, and get about the same.
The software is fine and has always been fine. My review is about customer experience. Adding an extra user license takes seconds. Easiest thing in the world. Removing a license is a pain in the ass and they purposefully make you jump through hoops to get it done. There's early cancellation fees if you want to remove a license before 'contract expiry' and free cancellation is only possible within a termination window. I get that you want to maximize company revenue but Adobe has done so, consistently, at the expense of giving customers a product/service they actually enjoy using. We have a flexible team and we may need more licenses for a product occasionally for a short time. Unless you want to get stuck paying for these licenses for a year or more, even if nobody is using them, do not use Adobe. Adobe's disregard of user experience makes sure that at the earliest possibility I will switch to comparable software with a better pricing and more license/user flexibility. This way of doing business is not the future.
I've been with Adobe since CS3 and have always appreciated their tools. But my recent experience has left me frustrated.Before switching plans, I had over 90 asset credits saved—Adobe's way, I thought, of rewarding loyalty. I was told I’d receive 40 new credits and that my library would carry over. Neither happened. My dashboard showed only 10 credits, and despite confirming this with an agent (with screenshots sent), my session was closed without resolution.The worst part? Adobe can follow up with a survey, but not with actual help.Why penalize long-time users? I’ve filled out every product survey, shared my feedback, and stayed loyal. This feels like a letdown. Adobe, please do better.
Long time video editor and motion graphics designer here. I just cannot understand why Adobe seem to be doing their very best to make their apps as bad as possible on an overly fast release cycle. Everything is broken, bugs are never fixed, desperately needed features not implemented. Even on just the most basic level, they completely fail to deliver. The After Effects team in particular should be ashamed.
today after 2 hrs online. Adobe informs me I have to purchase a new program. My box does not say I am only allowed 2 downloads. I have deleted, uninstalled and factory reset other laptops. Adobe does not stand behind their products. only wants me to re purchase. Very negative unhelpful experience.
I can cancel Netflix for free and use it sparingly. This I needed for school for a couple months, but when I went to cancel it I was charged $50. I DO NOT RECOMMEND. Back to "the good old days" of charging fees for canceling a subscription I only needed for a couple months. If you're not going to use it for the entire contracted time, don't sign up. Borrow someone else's. This is why we HATE CONTRACTS, school is only for 8-9 months, but you're charging us for the whole year? End up getting access to the (insert job I get hired for) subscription so why do I need to pay for time I'm not using it for? Let alone be charged an outrageous fee for cancelling it early? Never again.
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