Review Time
I have a query about my account that is not covered by the multiple confusing pages of their website which mainly seems to concentrate on marketing. I could not find an email address for customer use nor a phone number, nor even a chatbot relating to the issue I have. So I may have to change to a different photographic editing company.We live in the 21st century and most other companies seem to value customer contact and support in a way that Adobe doesn't. It does not require rocket science to have a "contact us" link at the bottom of the home page on the website.
Wanted to cancel my subscription online It was automatically charging me £75 I then called and ask to cancel and same they told me I should pay 50% of my remaining subscription fee. I refused and said I was going to block their payment on my card and asked to speak to manager.In the end I didn’t pay the cancellation fees. Try to do the same if it happens to you.
After subscribing to Adobe for almost £20 a month for 27 months I was incredibly disappointed to still be hit with an almost £80 cancellation fee as I had been auto entered into another annual agreement with them. After 27 months I think this is not a proper use of cancellation Ts&Cs and shows the contempt they have for their longtime members (I have been and continue to be a subscriber to another plan since 2014). I am aware I don't have a leg to stand on contractually but want others to be aware that the early cancellation fee term renews every year.
I got an email saying it was cancelled after trying to cancel it for a year they didn't cancel I continued to get billed so I talked to support they ensured me they cancelled it. They didn't today I talked to support again and they said it was a technical glitch don't sign up for Adobe they are literal scammers
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