Review Time
Dear Adobe Care,I am an old-aged pensioner in the UK. I have used Adobe products throughout my life, but have had to give up all professional activity recently, after my retirement, due to mental health disability and also physical disabilities. I have Bipolar Disorder 1, and early-onset Alzheimer’s Disease, and am not able to remember how to use any of your products any more. This is a sad situation for me, and I have apparently, recently, signed up for some kind of trial subscription to Adobe products. I have no memory of doing this, and I have also tried to cancel my subscription - which I thought was just for Illustrator, but turns out to be for all products. I no longer have a computer which is capable of running any of your products in any case - and if you look at my usage statistics, you will see that there has been no usage at all - maybe five minutes over the last year, when I briefly managed to remember my login details.In these circumstances, I strongly feel that it is immoral, and almost certainly illegal in the UK, for you to charge me the extortionate fees that I you are attempting to ruthlessly obtain from me in punishment for accidentally accepting some ‘special offer’, and realising, a day too late, that I had inadvertently had a full subscription forced upon me. I am not sure where to post this, so I will start with Trustpilot, and work my way through Twitter, Facebook, Instagram and wherever else will allow me to protect against your fee structure which deliberately destroys the ability of many talented artists from participating in the modern world.
Since they switched their products with the subscription license only, Adobe gradually turned their back to the professional graphic design sector until today, with the appalling statement: "we reserve the rights to use your content". I can only imagine that they don't get kicked out from the market just because there aren't alternatives starting from the same level of quality under the open source field, and from this point, there might be still difficult to the larger studios to get a definitive migration schedule with an official, gentle goodbye to them. Adobe's past was made of cowardice practice like their way to buy the know-how and then literally dismantle their competitors (anyone remember Macromedia Freehand?) but, as always in life, it's just a matter of time and then they might face the same fate.
I signed up for adobe pro all the programs whatever, its 19.99 a month what they dont tell you is that there is a 100.00 cancelation fee, it is absolute BS there is no refund around that to cancel your account without being charged a cancelation fee of 100 bucks. Never sign up for adobe anywhere.
There is nothing wrong with the actual product, but their payment plans are unbelievably misleading and frankly a scam. I also got stuck in a year-long contract despite everything saying I should be able to cancel it whenever I want. I decided to try using Adobe again after a break from graphic design and got a subscription for personal use to get back into it. Now I have a new job and got my company to switch completely to Affinity. Even if you can afford to pay the outrageous amount for Adobe, don't do it for moral reasons. No one wants to give money to a crooked company.
Claim your business profile now and gain access to all features and respond to customer reviews.
