Review Time
Absolutely ridiculous. Do not subscribe. I signed up for their free trial and then cancelled it. They kept billing. I am still getting emails and I cannot contact them. I have sent emails and am now online with their virtual assistant. I cancelled the day before my trial ended. They kept billing and now are charging me over 300 to cancel and policy that was already cancelled!!!
Feels Like Making a Deal with the MobI’ve been using Adobe products for many years, but this recent experience has left a terrible impression. I was shocked to find out they charge a hefty cancellation fee—equivalent to two full months of service. The last time I tried to cancel, I got tricked into staying on longer because the penalty seemed worse than continuing.So I stayed for two more months, and when I finally canceled, they still charged me nearly $60. It honestly feels like a trap. This is hands down the worst customer experience I’ve had with any software or IT company. Be very cautious if you’re considering a subscription—it’s not as straightforward as it seems.
The website only listed one year commitment subscriptions on their website. Use deceptive wording to hide that you have to keep it for year, charge an absurd amount, and hide cancelation fees. The people that work the help line have clearly been instructed to sell more services even before fully fixing issues. Even if you tell them you don't want the offer right at start they deliver the whole pitch anyway.
There support is the worst ever. If you want to get stressed, feel like you are conversing with a wall, not have your issues resolved then this is the place to be. The chat mechanism is extremely slow. The response time as well. It may take half an hour to an hour to get your problem understood, if it is at all. You get stressed. You get dissatisfied and disgruntled. You find NO solution that is customer friendly. And when you are fed up with the non solution. They send you a sheet to describe your problem and how they can improve. At this point you "think" that they actually care and will assist. No. It never happens. After you fill in the form spilling your guts out and explaining the issue their response is sending a non reply email with a link for you to follow which points back to the support team which never resolved your issue in the first place!! This is Madness! Degrading. Hilarious. Pathetic. Their client and plan policy is Extremely rigid and inhuman and distressing. And all this is happening at a time when there are so many other apps and solutions that can offer the same and at lower costs.
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