Review Time
I am very disappointed with the Adobe Acrobat subscription. I found what I thought was their student offer for one year, but it redirected me to another link showing a price of £16. I assumed it was the student rate, but then they deducted £16 each month for three months. When I tried to cancel, they wanted me to pay an additional £73.I also tried to speak to someone from their support team, but they deliberately ended the conversation without resolving anything. This feels like a clear case of money drain and they should be taken to court.”
The customer support in the UK is unacceptable, with management, including UK MD Suzanne Steele and Customer Experience Manager (Louise Watkins), ignoring numerous complaints. The offshore support is terrible, and the company seems indifferent to their customers' needs. Avoid buying from this company due to poor product support. It's shameful and will eventually cost their bottom line!.
A wide range of products, but very expensive compared to the competition.Use Premiere pro for video editing, but the monthly costs include loads of other apps I don't ever use. Can be buggy and crash, have seen lots of recomendations for an alternative that I'm planning to swap to once my 1 year is up.
I didn't have access to all I paid for in Adobe Pro. After spending hours trying to see what I was not doing incorrectly (it MUST have been me, because surely it wouldn't be Adobe, right?) I opened a chat and told the agent I wasn't able to use all the features for which I was Paying. He asked if I downloaded Adobe Pro. (I have the adobe app on my desktop, so why do I need to download again?) I downloaded the app as instructed and it was so large my computer didn't have memory resources to handle the install. I told the agent I just wanted to cancel because the program is unusable to me. He said if I did, I would have a $99 cancellation fee! Evidently this is buried somewhere in the agreement. I read reviews about adobe to see if there were issues and YES! LOTS OF COMPLAINTS just like mine. The FTC and DOJ have a pending lawsuit because of these issues.
Adobe are the biggest scammers ever. Do NOT sign up for a subscription I am telling you now. I thought I had canceled my subscription two months ago. Only for me to be getting charged last month and today. I called them asking why I was being charged if I had canceled my subscription two months ago. I wanted my money back. I even have the email as proof it was canceled. They said that I had only canceled the AI version?? I was so confused, the adobe cancellation screen said I only had one service. I am enraged. And on top of that they charge you a large fee for cancellation. Mine is $90. Don't even try signing up for a free trial you will get scammed.
So I recently had to contact Adobe to change my plan from monthly to annual payment. What I can't quite understand is why my plan is £5 more expensive than it should be.The photography plan should be £119.76 including VAT per year but they are randomly charging me £124.42 including VAT per year and they took 3 weeks off my plan duration.Everyone else I know that changed their plan is paying £120. They offered no explanation why. Adobe are getting so greedy they will nickel and dime you for every inch. Duplicitous company.
Never been a fan, but they are getting worse. How hard is it to redeem an Elements download? Very. No support of course. If I was an IT illiterate you might just think I was stupid. IT Pro for years running servers and networks. They make it soo hard.
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