Review Time
The customer support of this company is beyond your wildest imagination of non-existing. I'm having trouble with transferring the Behance-data from my old student account to my personal one that I want to use for now and the future as my main collection of work and portfolio.So some side-notes about this:1) There are FAQs, but they didn't resolve the problem, nor answer it.2) Logical next step, CS. You get to talk to the most idiotic AI-bot that doesn't understand even the simplest of requests and when asked to be connected to a real person, it says it can only do that when you're logged in into a paid-account....(like what? first gigantic red flag)So I want to use software you claim as FREE as part of an account but when having issues with that, I need to pay?3) Ok, sure I have an account of the company I work for, I'll log in and ask the question there. Eventually they send you the exact same FAQ that didn't work + a link to a 'submit a request'-form on the website (that didn't work, might I add and needed to go through the breadcrumb-menu to get back to the form on the correct spot...) after filling in the form with all the needed info in the hopes that a person will work on this, you instantly get an auto-reply email..."Greetings from Adobe! This email pertains to our recent discussion about your request for assistance in transferring data from your student profile to your personal profile. We have provided a support link that outlines the steps for transferring the data between profiles:(hyperlink to same FAQ as the CS send)Since there are no further actions required from our end, this case will be closed automatically.However, please feel free to reach out if you need any additional assistance, please don't hesitate to reach out to our Support team at 1800 443 8158 (Monday to Friday). Thanks for working with us,Adobe Customer Care"Ok so now what?- Your FAQ didn't fix the problem- Your CS didn't fix the problem- Your submit a request sends you automatically back to the FAQ, THAT AGAIN DIDN'T FIX THE PROBLEM!....Like am I missing something or are you smokescreening people in circles around your own ineptibility of having a descent way of helping the customers that pay hundreds of dollars/euros on a yearly basis for the software you can't even maintain?
There’s a persistent bug that keeps prompting users to reset their Adobe passwords, and it’s been ongoing for months. I find this extremely unprofessional—especially considering how expensive the service is.I just called the helpdesk and encountered the usual passive-aggressive and unhelpful attitude. The representative tried to shift the blame onto my account, despite the fact that agents are fully aware this is a known, unresolved bug. To buy time, she attempted to transfer me to a so-called “special department,” which felt even more insulting.Adobe—given how much you charge your customers, just fix the bug. Enough is enough.
I signed up for a free trial that clearly stated “no charges today,” yet Adobe immediately charged me full price without consent. Customer service was slow, unhelpful, and kept repeating the same excuses. First, they denied the charge. Then, they said it was canceled. My bank confirmed Adobe never refunded the money, and Adobe refuses to provide any tracking info or take responsibility. I’ve been passed between agents for hours with no resolution. This is misleading, unprofessional, and unacceptable.
I paid $239.88 for Adobe Acrobat Pro and have not been able to download the software. When I called 1-800-833-6687 to ask for help, only AI would talk and ask limited questions. I could not answer them and pressed 0 repeatedly and Adobe hang up on me. Interestingly if you call Sales at 800-585-0774 you get a real person in 1 minute, who then basically hangs up on you when you tell them your experience has not been good.
First review of any product I've ever left. I needed to update a PDF and signed up for the trial to see if the service was what i was looking for. I CANCELED my trial after an hour or so. I have recently been notified by my bank that i am now paying for an annual membership that bills me monthly and if I cancel, I have to pay $69 dollar early cancellation fee. It's complete theft and an awful way to run a company. I will find and use any other competitor and will never using Adobe again even if its better product that whatever else is out there.
We used to like Acrobat. NOW IT IS A PAIN IN THE BUTT! Everything that we receive from a client will not open anymore. We need to download everything (NO MATTER HOW LARGE OF A FILE) just to avoid the marketing tool that ADOBE feels the need to push EVEN THOUGH WE ALREADY USE IT
I am livid with extra charges by Adobe that there was no clear indication that I have subscribed to. The cost is way to high. I unsubscribed and then I see another cost pop up for another feature that I apparently opted in to??? Absolute rubbish.
BEWARE BEFORE SUBSCRIBING. Adobe has scam subscribing schemes. When tried to cancel my subscription after years of subscribing to their products and after a pretty significant price change they still gave me cancellation fee more than 100€. So you don’t agree with price change? Pay up. Try contacting support? We have an AI assistant that will not help you at all. And they tell you via email that the price is changing, but send you 5 other mail as well so they hide the information.
Claim your business profile now and gain access to all features and respond to customer reviews.
