Review Time
I signed up for Adobe’s free trial, which unexpectedly routed me through GoDaddy — and I spent hours just trying to cancel that account. During the trial, I uploaded my father’s book (already a finished PDF) just to test the features. Then I cancelled my free trial, and soon realized I no longer had access to my own original files — not only the ones I uploaded, but even other PDF files on my computer that hadn’t been downloaded via Adobe.I even used unlockers — but nothing worked. Adobe had hijacked my work.I’m a writer, and this has put me at risk of losing entire books and years of effort. Adobe has no clear warnings about this lock-in, and offers no grace or access once the trial ends.Their behavior is manipulative, unethical, and deserves more serious attention. I see they already have a 1.3 rating here on Trustpilot. I strongly urge others to report this higher up in the consumer protection hierarchy.Don’t trust them with your work.
I AM SO SICK OF THIS COMPANY. They know they have a monopoly so they refuse to make a product that actually works. I have a brand new $3k 23gb top of the line artists/gaming computer and this absolute junk program keeps crashing my entire system to black screen. It's not my computer, this NEVER happens with any other programs. I've been a loyal adobe user for FIFTEEN YEARS and it gets worse and worse. Customer service either hangs up on me or just wipes the whole program, totally ruins my workflow and costs me hours of work. It crashes non stop every time I have to work. I HATE YOU ADOBE you morally bankrupt POS company. I wish I could rate negative stars.
Scammers have better business practices, tried to cancel my monthly plan and was told I would need to pay an early exit fee to cover the remaining months of the year because the plan was actually annual, waited a few months until the year passed so I could cancel after the year was up, and they now say I need to pay another full year worth of fees to exit, absolutely criminal. find alternatives & avoid adobe wherever possible, about as anti consumer as possible.
I contacted support to cancel a subscription on my account. In the process, they did the annoying standard practice of trying to sell another subscription, which I declined multiple times despite that the support rep added a subscription to my account against my will which I had to contact support again to cancel that subscription. They said they would start a refund for said subscription. 6 days go by and the payment has now been marked as posted on my bank account and I see no refund to my card, I contact them again asking about my refund and they tell me they never got a payment so they can not refund me. I then had to contact my bank and file a dispute, which has been accepted, and I have been given my money back, but now I need to update my card details everywhere I use that card, which is a hassle. This company is full of fraudsters. DO NOT USE THEM.
They made it impossible to cancel free trial. They said I can't cancel b/c it's processing, then they deleted the account so I could not cancel it, but still kept my cc info and charged me. They refused to cancel it via phone and customer services. I finally got them to say they will try to get approval to cancel it. It's deceptive and trapped. They kept arguing that they can't help, and it cannot be cancelled by them, however, I cannot cancel it either.
I am going to review Adobe non existing Customer and Technical Service, in my case, wanting to contact them about video editing software!!! If anything goes wrong (software is often rid with bugs, not our fault but theirs), or you have any questions, there is no way at all to contact them, you just have to accept that you have lost your money! And me thinking that Adobe was a reputable company....................... But most are not! Welcome to the modern world! They do have a forum, so instead of paying costumer service staff, or technical service, they think that gullible customers will do the job for them. That maybe worked in the past, nowadays you don't really get any answers and anyway, they have no power to help you if you need a refund or anything!
Cheaters, liars, scammers, thieves! They didn't deserve to be a company, they deserve jail! I can't believe they are still existing. What a shame that government allows such scammers to exist. I recommend not no use Adobe. Never, ever! Unless you want to pay them for entire year. They give you free trial and then starting to charge you for entire year, every month, even if you cancel subscription before trial ends. It's impossible to cancel, they just charge you every month. Shame shame shame on Adobe! I wish you burn in hell forever!
Company of cheaters. It's nearly impossible to cancel subscription. Even if you cancel it and they confirm it, it's still not canceled. I was paying monthly cost for entire year and didn't use it single time, because I don't need it! I cancelled it several times during that year, and now I receive an email regarding my subscription renewal. I cancelled it again. Thieves, cheaters, I hate Adobe. I will never use it even if I need it! I don't work with liars and cheaters !
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