Review Time
Never Get The Free Trial, if you forget to cancel they will sign you up for a mandatory YEAR or service paid at $20 a month which is ridiculously overpriced for the small amount of features it provides. If you cancel before the year is up ($240) you MUST PAY a $60 FEE. Free trials are often predatory but this is next level stuff. I will avoid them whenever possible in the future.
I would give Adobe zero stars if possible. In my opinion this is a terrible predatory company. I signed up for one of there plans at around 40 dollars a month and eventually I noticed that the price almost doubled. I decide to cancel and received a notice that I would have to pay an early cancellation fee of over 350 dollars. What!!! I no longer want their subscription service and they are trying to penalize me for cancelling. That is ridiculous!!! I cancelled and will fight them through my credit card company. This company uses sleazy business practices and I HIGHLY recommend you avoid them like the plague!
We have 3 computers on three site - we use adobe for document and contract editing - even for the free version they limit the number of devices to 3 - which is completely over the top - most tech companies have more than one computer per staff.... 2 is way too low as it is the minimum limit... because there is MFA in place - only checking every so often would work better than limit the number of devices...
Watch out for a 'free trial'. I cancelled within the given 'cooling off period', and was surprised that I have not received a cancellation confirmation. Monthly deduction still happened. When I logged back again it stated I still had an ongoing plan. When i cancelled again, they charged me £120 as 'early cancellation’ fee, despite no cost incurred to them. Absolute scam, please do not support unethical companies with your money. There are so many ethical ones, who are struggling and simply deserve your custom more. If you work for this company, please consider changing job, fairness and kindness should be the core of human being, this company does not have these values, many other does.
I’ve been charged monthly by Adobe Systems Ireland without my consent or the ability to stop it. Despite trying every possible way to contact them – emails, support tickets, and multiple calls .I have received absolutely no response or follow-up. No callbacks, no emails, nothing.This situation has gone on for far too long and is extremely frustrating. There is no clear way to get help or even speak to a real person. This is completely unacceptable from a global company of this size.Honestly, it feels like a scam at this point. Taking people’s money without support or resolution is shameful. I expected much more from Adobe, but this experience has completely ruined my trust in the company.Avoid at all costs unless you want to deal with unauthorized charges and zero customer support.
Don't subscribe to Adobe plans. They're impossible to cancel. Once you activate a plan and add your card to pay for the monthly or annual plan, it'll be impossible to cancel it. Unlinking your card is impossible. They'll continue charging you month after month, year after year, and you won't be able to avoid the charges. You'll have to ruin your card, block it, and replace it with a new one. They have no support to address the request, and you won't be able to communicate with them easily. They only have a virtual assistant on the Adobe website that's useless; it's an old chatbot with no answers. The service contract for the plans has fine print, with unfavorable conditions for the user. I hired an Adobe AI, and it's useless; it's more of a nuisance than it is helpful; it's useless. That's why I want to cancel that subscription, and I can't; there's no way. It says I owe an invoice when the service is paid for in advance. I checked the Adobe community forum and there are many upset people complaining about the same issue for years, unable to cancel their Adobe subscription. They're scammers; they make it nearly impossible to cancel plans, only to continue automatically and indefinitely charging the subscription against the customer's wishes and with no way to contact them. Don't subscribe to their plans; it will be a torture to cancel them. As of this writing, I'm still having this problem, as are many others. Check the Adobe community forums.
Out of control productAnd I mean that from a technical stand point. They have siphoned off each function so discreetly it's hard to tell what I even have access to, and I am constantly stuck in an infinite loop of things I want to do, which are presented in the tool bar, but which I am prevented from doing with a "insufficient privileges" error message. I truly hate, loathe, and despise Adobe, which is sad, because I used to think they had great products.
Claim your business profile now and gain access to all features and respond to customer reviews.
