Review Time
I just want people to be aware before they buy. I needed some features of adobe for some important paperwork, and was in a hurry so I didn't stop to read, I just signed up. 1. There is no way to remove a cc - I'm assuming you would have to contact their customer service. You can CHANGE your card, but not remove it. -2. In my case, I was just charged my monthly fee, but won't be needing the service again. To cancel, they will charge me $69. -This beings a vicious cycle, and I will tell you if you put a prepaid card on there, and you don't have the proper funds they will burn you UP through email and on your card's notifications. -This happened to me before I'd added my credit card. I used a cash card because that's what I was using to pay bills at the time. They hit it for the monthly fee, and my card was locked (wasn't trying to "get out" of the plan), they absolutely burned me up with notifications day and night. -I sorely regret signing up with Adobe. You get boxed in to staying with them unless you want to pay their fees.I have screenshots, but can't post them here. I sure learned a hard lesson, hope this reaches someone else and they don't have to. - - - - - - - PLEASE read before you buy, know before you go. You'll have to go read for the other plans .. -For the Annual Paid Monthly plan:Cancellation:Within the first 14 days of your initial purchase: No cancellation fee, you get full refund, acct will switch to a free membership.-After 14 days: A cancellation fee is applicable, your service continues until the end of the month's billing period.
What a dreadful, unhelpful company this is. I have a file i cannot remember putting a password on so therefore cant remember the password, I’ve tried password i have ever used, nothing. Got into private chat with them and they were no help whatsoever.
Extremely disappointed with Adobe.I reported a billing issue multiple times — no solution till now.They keep closing chats, making fake promises, and worst of all:There’s no official email to escalate complaints!This is not just bad service — it’s blatant disrespect.Never trusting Adobe again.#AdobeFail #CustomerDisrespect #NoEscalationPath #WorstSupportEver
Adobe took away the right to own one's software, effectively increasing the price of their tools a thousandfold. They also reserve the right to take away these tools at anytime and have done that to an entire country in the past. Their focus is primarily on advertising and spending their time developing their products for their own ends and not that of their customers. The Adobe 'experts' at hand to answer questions are the Kapo that serve their masters and not their fellows. Overall Adobe is in my opinion an unethical company who will go down on the wrong side of history for caring more about power and excess wealth than people.
- You wanna buy their apps, but you can't. There's only subscription.- You choose to buy a full year upfront pay. Everything is ok.- When the year ends, they RENEW the same subscription WITH NEW PRICE (more expensive), WITHOUT EVEN asking for your confirmation.- You see on your credit card debt and scream ''I didn't buy aother year, i didn't even get verification code from my bank. Let me just cancel it.- The funny story STARTS NOW. If you didn't realize it on your credit card transcript and a bit late to cancel, you have to pay the early fee. - Luckly i wasn't too late, so i contacted a support and asked them to cancel the 2nd year sub. - BUUUUT, i didn't get what i paid. So i contacted them again and asked why.- They said ''Yes you asked for use to cancel, but you didn't ask for REFUND''. Funniest thing i've ever EVER withnessed. - Anyways, and this year, i got a reminder on Photoshop that i'm out of ''credits''. - Apparently now they are CHARGING you EXTRA for using features that's been there for years like ''Generative Fill''. - I am done with this company. And i've been using these apps for 30 years now. I'll just use something else, i don't care.
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