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''You cancelled it but didn't ask for refund so we didn't''

- You wanna buy their apps, but you can't. There's only subscription.- You choose to buy a full year upfront pay. Everything is ok.- When the year ends, they RENEW the same subscription WITH NEW PRICE (more expensive), WITHOUT EVEN asking for your confirmation.- You see on your credit card debt and scream ''I didn't buy aother year, i didn't even get verification code from my bank. Let me just cancel it.- The funny story STARTS NOW. If you didn't realize it on your credit card transcript and a bit late to cancel, you have to pay the early fee. - Luckly i wasn't too late, so i contacted a support and asked them to cancel the 2nd year sub. - BUUUUT, i didn't get what i paid. So i contacted them again and asked why.- They said ''Yes you asked for use to cancel, but you didn't ask for REFUND''. Funniest thing i've ever EVER withnessed. - Anyways, and this year, i got a reminder on Photoshop that i'm out of ''credits''. - Apparently now they are CHARGING you EXTRA for using features that's been there for years like ''Generative Fill''. - I am done with this company. And i've been using these apps for 30 years now. I'll just use something else, i don't care.

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Date of experience: Jun 23, 2025