Review Time
Amazon.ca has shown Absolutely terrible service. Sharon H promised a refund, (after spending 30 minutes on the phone with her to sort out a damaged and incorrectly labelled product). She could also see the many, many emails that I had sent to the sender and the delivery agents, all without replies. An erroneous email from the sender arrived, necessitating a second call to Amazon.ca. The representative, Dash, said that Sharon H did not put through the refund as she had told me!!! He stated that I need to speak to a supervisor and I was put on hold for over 20 minutes, again and again ... Then being told by Dash that there is no supervisor to call me until 3 am. Dash would not help me further. He was going to disconnect the call. When asked, he wouldn't disclose his location, saying that he was on an island near the ocean by India! Dash was not at all helpful or considerate that Sharon H had promised me the refund, even confirming it with a follow up email message. Finally, I reached Guru, the supervisor, who said I would definitely be getting the full refund. I asked him to email me the details. We got disconnected... he did not call me back! A very, very frustrating experience with Amazon and definitely not consumer friendly.
I ordered vitamins and a couple of boxes of cookies they shipped them in the soft package not a box and a crumbled up in pieces I'll leave a review on Amazon says well we can not post any reviews about you talking about a shipping it bad and not using the right shipping container to ship it out please review it better.
Amazon was great while Canada Post and Purolator were doing deliveries, but now that Amazon is doing their own deliveries, I am not receiving many of my deliveries on time, some not at all. The excuses range from ‘unable to find address’ ‘update delivery directions’ or just ‘undeliverable’. If it says ‘will try again’ I will likely end up cancelling because it never arrives. Do better Amazon.
Indian support staff is impossible to understand. Even after asking for the manager, still impossible to understand. Couldn't login to my account as the verification code wasn't going to my phone. Wasted 30 minutes trying to resolve the issue. Didn't resolve. Will be ordering from other online marketplaces.
This is not so much to do with Amazon as it is with their deliveries. I am in the Vancouver B.C. area and would like to say that the way in which your orders are delivered is disgusting. Throw it on the porch, take a picture, and leave. No attempt to hide it. No attempt to keep it dry. Can't even put behind storm door. No knock. No ringing the doorbell. How pathetic. Now my latest order was, at one point, a 20 to 30 minute drive away was shipped to Vancouver Island which is a long drive and a 1&1/2 hr ferry ride away. Stellar service.
Paid for 2-day shipping to get my suitcase delivered before my flight. At 5pm I get a text to say they couldn't find the address (it was a hotel, easy to find on any search engine or satnav). I needed my suitcase, so I spent hours contacting support via chat and phone. I spent over $150 on calls to get nowhere. They said the address was wrong, I wanted to clarify, they said they said they would try again. Why would you try again the wrong address? Oh, because they never tried and just ran out of time. Such as waste of money. Won't even refund my shipping costs because someone "tried" to deliver the package. Not good. Feel cheated.
Security breach ????? Someone hacked my account @amazon.ca, no phone calls, no email 😤 nothing, several charges were made on my account. But finally email from Amazon, but they are not responsible 🙄 so I ask you this do you want them handling your banking info. Have you checked lately they now want you to pay $ 20.00 to cancel. The gall.
Was sold a fake product on Amazon, spent 2 months talking with 6 different agents (2 of them being supervisors) that are quick to offer solutions that require you to hang up. The issue is never resolved and the next agent you speak with will ask you to re-explain the whole issue.$350 on fake sheets and hours on the phone later, still no refund received but lots of promises from Amazon that it will be fixed.Cancelled my Amazon Prime, never shopping at this scam site again.
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