Paid for 2-day shipping to get my suitcase delivered before my flight. At 5pm I get a text to say they couldn't find the address (it was a hotel, easy to find on any search engine or satnav). I needed my suitcase, so I spent hours contacting support via chat and phone. I spent over $150 on calls to get nowhere. They said the address was wrong, I wanted to clarify, they said they said they would try again. Why would you try again the wrong address? Oh, because they never tried and just ran out of time. Such as waste of money. Won't even refund my shipping costs because someone "tried" to deliver the package. Not good. Feel cheated.
