Review Time
Delivery of packages are placed in plain view because drivers are in a hurry to get packages delivered. They just toss on top porch step and run. At least put it at side of door over a bit to be less in plain sight. It doesn't take much effort. They could try harder. In the US they take a picture of the delivered item and email you with the picture. They don't in Canada.
After a month of several unsuccessful messages to Amazon.ca and Solarpowerstore, I received good news that I will be reimbursed on November 29. The moral of this story, it may be better to buy directly from Solarpowerstore, instead of Amazon. Here is my story: bought a Growatt 48 volt 3500 watt inverter from Solarpowerstore through Amazon.ca thinking of having a good warranty. After installing and testing, the inverter grounded my 4 lithium batteries, it is impossible to change the configuration. The company accepted the return and made me pay for the actual return. I returned the inverter in its original box after 2 days from the date of receipt of the inverter and paying almost $50 for postage. Now almost a month, no response from Solarpowerstore, I paid $1437 plus return postage, is this money completely lost? With With Amazon's A to Z guarantee, after 7 days of being able to have the answer, but still no answer, we can't do anything, the third party company doesn't respond either.
After being customer at Amazon for 12yrs I just wanted to change my phone number in the account and it was impossible, the customer service is very very bad and I will give up buying thinks from them.I will not create an email address specially to deal with them!It's to bad I can't give them 0 stars, I would do it!
On Sept. 16 I order a pair of CUSHIONAIRE Men's Lane Cork footbed Sandal through Amazon.ca filled by Next Step Group Inc 551 Madison Avenue New York.Time passes, and I get a notice the order has shipped.Time continues to pass, then after several weeks a notice appears on my Amazon account: "Undeliverable"Now what to do? I try to contact Amazon about this issue, and I discover, it is not possible. The undeliverable remark on my account apparently couldn't push its way through the smoke, but I've paid for an item I didn't get. What do I do now?I file a return claim to send back something I never received. The smoke from Canadian wildfires over New York must have been intense, as it was in Mississauga, Amazon's Canadian cohort.So now I request a return authorization that is approved, and I print off the return label, tape it on an envelope and send a picture of the "returned" sandals along with a caustic letter lauding their conflict resolution procedure, or lack thereof.On October 23, more than a month after ordering, I receive the following message: "Your return is complete. Your refund has been issued." I guess a picture of the sandals I never received was sufficient to fulfill Amazon's return policy. I still haven't come up with a rational explanation about why I was returning the product, as Amazon required.
When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.
I had 2 accounts that I wanted to merge but Amazon couldn't do it. Then I wanted to close out one account that had an old email which Telus no longer support but couldn't do that. It is amazing how little Amazon Customer Service can do as their policies are horrible and they provide little to no customer. Today I ordered the right item but wrong colour but customer service couldn't change the colour. How useless!!
I signed up for a free subscription from the movie service DZN. I proceeded to cancel the free subscription and Amazon automatically signed me up for a year and charged me. I had to call them to get a refund and they did refund me but that shouldn’t have happened. Their system is known to be rigged to pull sneaky moves such as that according to journalist articles I’ve read pertaining to that issue. Also, I ordered some Carhart pants from Amazon for a family member, and they didn’t fit the said family member. So I returned the pants and got a bigger size. They claimed I didn’t return the pants, when I in fact did and charged me 84 dollars despite the fact that I did return the item. Again, I had to call them and they said they would refund me after charging me, but more than a week after they told me they would refund me I still haven’t seen the 84 dollars. I would recommend shopping with a company you trust because Amazon can’t be trusted. I also ordered a play station two that was advertised as being a real ps2 and they sent me this counterfeit version of a ps2 that was not a real ps2 system. Amazon is a manipulative company. They make billions of dollars and yet still feel the need to try and rip people off. Stay away from Amazon people.
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