After a month of several unsuccessful messages to Amazon.ca and Solarpowerstore, I received good news that I will be reimbursed on November 29. The moral of this story, it may be better to buy directly from Solarpowerstore, instead of Amazon. Here is my story: bought a Growatt 48 volt 3500 watt inverter from Solarpowerstore through Amazon.ca thinking of having a good warranty. After installing and testing, the inverter grounded my 4 lithium batteries, it is impossible to change the configuration. The company accepted the return and made me pay for the actual return. I returned the inverter in its original box after 2 days from the date of receipt of the inverter and paying almost $50 for postage. Now almost a month, no response from Solarpowerstore, I paid $1437 plus return postage, is this money completely lost? With With Amazon's A to Z guarantee, after 7 days of being able to have the answer, but still no answer, we can't do anything, the third party company doesn't respond either.
