On Sept. 16 I order a pair of CUSHIONAIRE Men's Lane Cork footbed Sandal through Amazon.ca filled by Next Step Group Inc 551 Madison Avenue New York.Time passes, and I get a notice the order has shipped.Time continues to pass, then after several weeks a notice appears on my Amazon account: "Undeliverable"Now what to do? I try to contact Amazon about this issue, and I discover, it is not possible. The undeliverable remark on my account apparently couldn't push its way through the smoke, but I've paid for an item I didn't get. What do I do now?I file a return claim to send back something I never received. The smoke from Canadian wildfires over New York must have been intense, as it was in Mississauga, Amazon's Canadian cohort.So now I request a return authorization that is approved, and I print off the return label, tape it on an envelope and send a picture of the "returned" sandals along with a caustic letter lauding their conflict resolution procedure, or lack thereof.On October 23, more than a month after ordering, I receive the following message: "Your return is complete. Your refund has been issued." I guess a picture of the sandals I never received was sufficient to fulfill Amazon's return policy. I still haven't come up with a rational explanation about why I was returning the product, as Amazon required.
