HAVING BOUGHT MY 5th SONICARE TOOTHBRUSH ON HALLOWEEN 2019 IT WASNT THAT LONG BEFORE I NOTICED THAT IT WASNT HOLDING ITS CHARGE FOR NOT MORE THAN 5 TO 6 DAYS USUALLY WOULD BE 14 DAYS OR THERE ABOUT SO ON 5th MARCH 2020 I RANG PHILIPS (NEVER RANG UP BEFORE) AND GOT THE MOST AMAZINGLY HELPFUL FEMALE OPERATIVE (MARIANNA EFTYCHIA) WHO COULDNT HAVE BEEN ANYMORE HELPFUL AFTER ASKING ME VARIOUS QUESTIONS AND TALKING ME THROUGH HOW TO ATTACH THE RECIEPT TO AN EMAIL (IM NOT TECH SAVVY AT ALL 😂) I WAS TOLD THERE OBVIOUSLY A FAULT IN MINE AND WOULD BE BE SENDING ME A NEW HANDLE AT NO COST TO MYSELF AND WHAT TOOK THE CUSTOMER SERVICE UP TO ANOTHER LEVEL ENTIRELY MY NEW HANDLE WAS DELIVERED THE FOLLOWING DAY LESS THAN 24 HOURS AFTER RINGING UP THAT IS A LEVEL OF CARE TO CUSTOMER (ME) THAT IT JUST DOESNT GET ANY BETTER KUDOS TO MARIANNA AND PHILIPS 😀
