Review Time
I placed an order directly with Phillips for a Shaver which only cost £22.99 on the 22nd April .I was given a delivery date of 26th of April. Now 5th May and no communication from Philiips or UPS. It was held by customs but since then on a daily basis it states that it has cleared customs. I the consumer had to chase UPS and still no update. I spoke to Phillps directly during my break and the words from the Agent: "its only a day late ""We cannot check all orders"Unbelievable So conclusion is Phillips take money from customers then don't care and despite them giving me a clear delivery date they now go back and say its only a day late .The world has gone crazy when a huge organisation has Customer Service where they think that it's OK to accept late delivery. At the very least I expected let me see what I can do and will come back to you with an explanation and an apology. The agent did apologise but it was just words he didn't care less this is the Virtual generation we live in. I could have bought for a few pounds extra on Amazon and would have had great customer service and traceability. I will never buy a Phillps product again if the attitude is we clearly want your money but don't care for after sales service. Philips please learn that the Customer is King not always right but Customer is King and seems a dying concept.If they mentioned Pandemic which is now another common excuse to justify poor service at least they would have been consistent!!!
If I could give zero stars I would. I bought my razor over two months ago. My first problem was trying to register the warranty online. They gave a written code to scan and it took me to a website that didn’t even recognize my model number! I called customer service and they claimed they could register me. I received a confirmation email on 2/26/21 that the S6540/90 was successfully registered. When I called a week later since the razor wasn’t charging properly, they had no record of the registration. I went through the process over the phone again and was told they would send me a replacement. I believe I called again 2 weeks later when still not replacement arrived. On 4/7 I finally received an email that they had no stock on the S6540:90 and would an S6810/82 be an acceptable replacement. I called immediately and asked about this razor and agreed that would be acceptable, please ship it out ASAP(I had shoulder surgery on 3/1 and couldn’t shave with a blade as I usually do). I sent an email on 4/17 asking for a status update, no response.I called today 4/21 and spent almost an hour on the phone, mostly on hold. Now I was told , first that she saw the previous documentation and it was being processed. I asked why hadn’t it shipped yet and was placed on hold, after numerous waits and false updates and requesting a supervisor, I was eventually told they couldn’t find the s6810/82 anywhere in their warehouses and could they send me a 6880/81 instead. I said yes, just send me a razor before my beard hits the floor. We’ll see if this one arrives before my warranty expires, I doubt it. Since I have my almost 2 month post op doctors visit tomorrow, I might finally get cleared to use my right hand again, hopefully shave and drive. If I can shave with lather and a blade again before a replacement razor arrives, this POS razor is going back to Costco, where customer service is King. Philips/Norelco wins the worlds worst customer service award! Stay Away!
If you ever have to do a product return or replacement good luck with that. Ive been dealing with them for over 3 months trying to get this refund paid which they approved. Still waiting on that. They don’t respond in a timely manner ever. I will never buy their product again.
The worst customer service I've ever experienced. I bought a toothbrush replenishment subscription from their Sonicare line. The first one was sent, no problems. However when the next one was supposed to be sent, I was charged but almost a month goes by no replacement sent. I've called, live chat, emailed, social media to ask what happened since they failed to let me know. But they kept saying 3-5 business days a representative will contact me. Never happened. I cancelled my subscription & now have been trying to get a refund these past few weeks. Do not buy or trust the Philips company. They steal your money and never reach out to you. If I dont get my money back is there a way to sue this company. Seems like a lot of people have the same/similar experiences.
I keep receiving emails about an unpaid invoice, even though I have paid the invoices. I have called on three separate occasion and there was never a proper answer as to 1)whether I actually owed any money by looking at my account and whether I was spammed 2)why I keep receiving these emails.The first obstacle is to even have a full conversation with a support rep. In my latest attempt, I was disconnected as they were looking for my background the first time. The second time, as I was talking to the rep, another recording interrupted and I presume I was disconnected. Also for some reason, the audio on their mics are set very low so I can barely hear them even though their wait music blasts and bursts my ear drums.Overall really frustrating experience
Philips.com not geared up to selling online. Tuesday 16 February 2021I purchased a Philips 'OneBlade Face + Body' online directly from the Philips.com. Saturday 27 February 2021I hadn’t received the item so I went online for help but the chat facility kept requesting that I use the ‘correct format’ for my email address.As far as I know there is only one way to write an email address.Not being able to ‘Live chat’ or email I then called.I waited ten minutes for the phone to be answered then another ten minutes on a call to be told that the item had been held up but that the ‘back office’ does not work at weekends.I was told I would receive a call on the following Tuesday (2 March)On the same day I received a survey form from Philips. I gave them an extremely poor review as you would expect, but this didn’t spur them on to do anything about it. By now I’d waited eleven days for my item and wasted twenty minutes on the phone and filled out a survey - but no shaver. Tuesday 2 MarchI did not receive the phone call. Thursday 4 March 2021I called again and was told that they would look into it and call me back. I explained that I’d been told this before to no avail but he suggested that I had invented the story!Monday 8 March 2021Received a phone call saying that they’re correcting the error and I should be receiving the item soon without indicating what 'soon' might mean. 16 March 2021The shaver in a box with no packing finally arrives, one month, three phone calls, one survey, two promises and one accusation later. The display box is almost impossible to open and unlike most similar products the adapter can only be used with a shaver socket, not something that was made obvious on the web site. I called Philips and they agreed to send me a three-pin plug, except that they were supply problems so they could not tell me when I might receive it. Based on my experience I would not recommend buying direct from Philips.com, they’re simply not geared up to selling online and although their customer service is warm and friendly the results are third rate at best. Having already worked to earn your money, you should NEVER have to work this hard to spend it.
I have spent hundreds of pounds on the Philips toothbrush range - I contacted them today as my electric toothbrush has suddenly stopped working. I have only had it for around 2 years (a short time in light of the price tag!) - when I asked them to please help rectify the issue and explained my disappointment, the best they could do was ‘sorry to disappoint, enjoy the rest of your day’. Shocking, from such an apparently reputable company. Will definitely be going back to Oral B and steering from Philips products in general from now!
I recently installed my Philips 55 inch OLED TV 935/12 in our home, which I found via Philips Denmark - and what a great experience it has been since! Already the unpacking experience with a well thought through packaging was perfect. Not only could I unpack the TV safely without it tipping over while removing the parts from the box, I could also lift, tilt and assemble the foot easily alone, despite its impressive size. Installing it was very easy, thanks to the intuitive walk through the setup menu where every step gets suggested to you in your favorite language. I still prefer the English language setting, despite registering and installing it in Denmark. I was curious to see the 4-sided Ambilight in full motion and experience the Bowers & Wilkins Sound bar. What a feast! The elegant lighting of the Ambilight makes the whole movie experience even more immersive – as if the screen size is not enough, you experience the picture beyond the bezel of the screen! The B&W sound is amazing and it comes in a nice silver-grey finish with a wraparound fabric, and a tweeter integrated into the top of the sound bar. I wanted to get the best picture quality (HDR 10 / 10+, HLG, Dolby Vision), movie experience (Ambilight, B&W Sound bar and Dolby Atmos) and all the streaming services in one set – and this TV has it all! Netflix, Amazon Prime Video, Disney+, Google Play Movies, YouTube plus a large amount of Apps which you can make your favorites so it’s easy to navigate between them with only 1 click, thanks to its Android TV9 platform. Netflix has even received its own button on the remote control. I like it, because it is sleek, has a soft leather like coat on the back (no scratches on my glass table) and is backlit (easy to navigate in the dark when watching movies). Only I found that you have to really touch the curser buttons precisely enough, not to accidently press the home button or nearby other functions. As this is the first new TV since almost 8 years for me, I was impressed by the slimness of the set and yet the richness of features (Online services, streaming, built-in Google Assistant voice search, support for amazons Alexa devices at home) and its multiple connections (4xHDMI 2.0, Wi-Fi, Bluetooth 4.2, USB, Ethernet, etc.). I found out that there is also a so-called “Auto Low Latency Mode”(ALLM), a feature that activates the TV’s Game Mode when compatible consoles (e.g. Xbox) are connected to it. What I really love is the picture quality and the 4-sided Ambilight. It adjusts the color and brightness of the LED strips on the back of the TV to match what is happening in the picture on the screen. I had a Philips (3-sided) Ambilight TV before but this one is the ultimate as the 4-sided feature and the different adjustable lighting settings make it extremely comfortable to watch – especially during long movie nights during Corona lock-down. And beyond the lighting effect, the picture quality is just brilliant with such a high resolution that sometimes I need to tune it down in brightness or contrast – so sharp are the images you see on the screen.Overall this is a 5 out of 5 star for me as this Philips TV has everything I wanted and leaves no wishes unfulfilled. They really did a great job bringing a superb TV to the market.
Philips Sweden support team were failed to provide me a Home delivery service. on there website they said Home delivery, but its a big lie and SCAM.When i approach to Philips support team that UPS are disgraceful and not giving me a Home delivery on this Philips support team said its not there responsibility. What a SAD and unprofessional attitude. Bad experience with both Philips and UPS delivery Service. My suggestion to Philisp should also provide with other option i.e DHL, Fdex e.t.c. so that customer can chose their option types for delivery service.Best,
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