The worst customer service I've ever experienced. I bought a toothbrush replenishment subscription from their Sonicare line. The first one was sent, no problems. However when the next one was supposed to be sent, I was charged but almost a month goes by no replacement sent. I've called, live chat, emailed, social media to ask what happened since they failed to let me know. But they kept saying 3-5 business days a representative will contact me. Never happened. I cancelled my subscription & now have been trying to get a refund these past few weeks. Do not buy or trust the Philips company. They steal your money and never reach out to you. If I dont get my money back is there a way to sue this company. Seems like a lot of people have the same/similar experiences.
