Philips.com not geared up to selling online. Tuesday 16 February 2021I purchased a Philips 'OneBlade Face + Body' online directly from the Philips.com. Saturday 27 February 2021I hadn’t received the item so I went online for help but the chat facility kept requesting that I use the ‘correct format’ for my email address.As far as I know there is only one way to write an email address.Not being able to ‘Live chat’ or email I then called.I waited ten minutes for the phone to be answered then another ten minutes on a call to be told that the item had been held up but that the ‘back office’ does not work at weekends.I was told I would receive a call on the following Tuesday (2 March)On the same day I received a survey form from Philips. I gave them an extremely poor review as you would expect, but this didn’t spur them on to do anything about it. By now I’d waited eleven days for my item and wasted twenty minutes on the phone and filled out a survey - but no shaver. Tuesday 2 MarchI did not receive the phone call. Thursday 4 March 2021I called again and was told that they would look into it and call me back. I explained that I’d been told this before to no avail but he suggested that I had invented the story!Monday 8 March 2021Received a phone call saying that they’re correcting the error and I should be receiving the item soon without indicating what 'soon' might mean. 16 March 2021The shaver in a box with no packing finally arrives, one month, three phone calls, one survey, two promises and one accusation later. The display box is almost impossible to open and unlike most similar products the adapter can only be used with a shaver socket, not something that was made obvious on the web site. I called Philips and they agreed to send me a three-pin plug, except that they were supply problems so they could not tell me when I might receive it. Based on my experience I would not recommend buying direct from Philips.com, they’re simply not geared up to selling online and although their customer service is warm and friendly the results are third rate at best. Having already worked to earn your money, you should NEVER have to work this hard to spend it.
