Review Time
worst tv iv ever had. I will never ever ever buy another Philips product of any kind. I haven't had this tv for 2 years and it's already out. I would not recommend a Philips product ever.
I bought a Philips pasta maker. I try to return it right after receiving it. I called for return, and told that I will receive an email with a ticket in 48 hours, but waited for a week not to receive the email. Try to call again, and say the same thing. and waited for a week again. But get a rope on the phone, try many times, but not succeed
My Philips electric toothbrush is having problems so I contacted Customer Care giving my model number and explaining that I wanted to replace it. I further explained that I had several brush heads and so I was looking for advice about models that used the same head. After an HOUR of trying I could not get them to give me that simple information without first going through troubleshooting steps with them.
I have never in my life had so many problems with a TV. This TV constantly freezes and restarts randomly a couple months after we purchased it, after warranty of course. If I could afford another TV I would! I cannot watch Disney+ or hulu and occasionally discovery+ app does not work all the time either. YouTube seems to work fine most of the time and twitch. Now YouTube TV no longer works. I have tried all troubleshooting methods suggested by Philips. I have fiber internet, it's fast and stable and reliable. I restarted the TV, Uninstalled and reinstalled, cleared memory, cache, etc. It's not the app, it's not the user, it's not the internet, it's the Philips TV!
I bought a Philips 2021 television (70pus7906 model) advertised at around £1,000 and featuring google assistant. The assistant doesn't work with remote control as there's no integrated microphone and there is no additional "smart" remote. It is supposed to work by downloading an app (or apps) onto your IOS device, or android phone. This fact is hidden from the purchaser so beware that you can't interact with google assistant, by voice command, without having an additional device to hand. To exacerbate the problem the app, downloaded on my IOS device, failed to find the Philip TV (2021 model, i repeat) despite numerous searches. Philips customer services appear to be completely disinterested in this issue and have lazily, and reluctantly, offered a couple of unsuccessful workarounds. They boast google assistant is built into the tv but don't tell you that you CAN'T use the assistant without an additional device. It seems so technologically backwards to me!!!!!!!!!!
Bought an air purifier during black Friday sale - as soon as the sale was over they cancelled my order. I could have gotten it from somewhere else and now it's too late. I'm giving two starts as although it was a hassle they did replace my toothbrush then it broke.
I bought two Sonicare toothbrushes from Philips. One broke after one year (it was replaced) and the other one stopped working properly after about 14 months and then totally broke after about 2 years. These are expensive toothbrushes and come with several gadgets each, so I hate to see all of this becoming rubbish - really bad for the environment. I would expect this sort of product to last.
Purchased items directly through the Philips Hue website. Within 24 hours there was a sale price 33% less on Amazon. This would have saved me over $100 on my order. Called in to see if they could make an adjustment or cancel the order.They couldn’t tell me the order status, said they couldn’t “price match” even though it was their own store on Amazon, claimed it wasn’t them cause it was Amazon (once again, literally the Philips Hue store on Amazon.) was told I’d have order status confirmation by the afternoon and if it hadn’t shipped they could cancel the order.No one contacted me back, the order was not canceled, the sale item went out of stock while I waited, finally 2 business days later I got confirmation that the order had shipped 2 days after I called support.I was told I would need to wait to receive the product, then ship it back to them, then wait for them to refund my credit card. This was their solution instead of just going into their ERP and canceling the order or making an adjustment. Ridiculous.I emailed management at which point I got an email from support with more “urgency” but when I replied to that email I never heard back from anyone.When someone finally contacted me they said they don’t “price match”. I told them I was simply asking them to HONOR the current pricing on the Philips Hue website. (Which now had the same sales price that Amazon had.)They told me to send back items and quoted the wrong model as if they couldn’t be bothered to take 5 seconds to look at the order.The support department is a hot mess. They are unable to provide pre-sales or post sales assistance. But seeing the reviews here it’s obvious that Philips really doesn’t care.I work for an online retailer and everything I asked for should have been a simple click of a button. The techs seemed more hung up on a technicality from the employee handbook than actually addressing the customer's problem.We had an employee like that, and we had to let him go because of how much time, money and damage to our brand it did. I remember saying to this person “getting a customer off the phone isn't the same as addressing their problem.”When you have a department acting as the face of a company, you need to make sure their primary concern is helping the customer. Quoting policy and technicalities for why you can’t help or are unobligated to help is a recipe for disaster. As you can see here from the reviews on this site.If I was a manager or CEO at Philips and I read this, I’d be very upset thinking about how much business this hands off approach is costing us.
I placed an online order and within minutes notices the wrong item was ordered. I called them immediately, within minutes, and the said they could not cancel my order, they would send it to me and I'd have to request a shipping label to send it back. Meanwhile my credit card will be charged hundreds of dollars until they ship, send me a label, process the return, and credit the card, who knows how long that will take. Horrible cancellation policy, they probably are banking on customers not taking the time to return products.
Claim your business profile now and gain access to all features and respond to customer reviews.
