Review Time
I reserved a table for 6 diners using the OpenTable link on the restaurant's website and received both an e-mail confirming the reservation and confirmation in the OpenTable app. About 90 minutes before the scheduled reservation my wife rang the restaurant to ask if it was possible to add an additional diner. She was told that the venue had no record of the reservation and as the restaurant was exceptionally busy it was not possible to cater for our party (at all). I rang the restaurant and provided the booking confirmation number and despite this the restaurant still told us that there was nothing that they could do... appalling customer service!Update: the restaurant manager has just called to confirm that they have now found the reservation after seeing our negative review!
Booked a table at a restaurant and received a text from 67368 asking me to confirm the reservation- no mention of this being a premium rate text message. Underhand and quite simply a con.Best advice to diners, ignore the message. Best advice to restaurant owners, if you care about your customers, don’t use OpenTable.
I booked a table with a restaurant from their website. The day before the booking, I received a text msg asking me to reply 1 to confirm the booking, which I did. Only then did I find out that I’d been charged for a premium text msg. Morally, though presumably not legally, this is theft. I would say don’t use OpenTable - but it wasn’t clear to me that I was using them, until it was too late. Avoid.
I have used this service for a couple of years and have just seen that they charge a premium rate for a text they send you for confirmation of a table booking. There is nothing in this text to say that you will be charged a premium rate to respond. I will be complaining to Ofcom
Goodbye after many years, have just seen my phone bill for sharing my booking via the app with 4 other people at £2.40 (65p per message!) and see other 15p charges for replying to confirm I will be attending at other bookings when receiving SMS from OpenTable.App deleted after many years of using and simply hadn't spotted. I suspect a lot of others don't realise. I'm sure it's in your small print of course conveniently hidden away and keeping you above the law.
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