Review Time
Completely frustrating and a waste of time. Made a reservation but could never log into my account and it won't allow me to create a new one with my phone number. Absolutely no way to speak with a human being to resolve the problem. 3 weeks later and I still can't get in. Once you automate something to the point where you offer ZERO customer service, you no longer deserve to have a business!
Be upfront with the premium rate texts that are charged to your account when replying to a text from you to confirm the booking. It really is poor service. Look at all these one star reviews. Does that not tell you something?
Like many others opentable triggered a charge for confirming that I would be turning up to my restaurant booking. I appreciate why restaurants use this service but as a customer I think the cost benefit is with the restaurant and therefore it is for them to cover opentable’s costs.
I've booked using OpenTable twice, both times at the Garden Restaurant at RHS Gardens Wisley. Both times I was charged 15p for receiving a text from OpenTable that I did not request. This is unacceptable and appalling behaviour from a corporate entity. The RHS should stop using them in my opinion. Another reason the RHS should stop using them is the functionality of the OpenTable booking system. We wanted a table for five people for breakfast but OpenTable said no tables were available. We know that restaurant well and so booked for four people (which it accepted immediately), turned up, and there were plenty of tables where a fifth person could be accommodated. The OpenTable website clearly uses an algorithm that can't be adaptable. What's worse is that the restaurant was almost empty that breakfast morning. I wonder how many people trying to book for five or six were rejected and losing the RHS valuable income. I will never use OpenTable again and will phone the restaurant in future.
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