Review Time
They make you stay with them for 6 months until you can leave and make you pay £150 a month plus £2 per cover for nothing as they don’t even help you get dinners. When you ask to leave they say you’ve to pay for the months left, when they are not doing anything to help you or brining income like promised. If anything lose more money. When someone contacted us as we wanted to leave they showed us marketing things they use and charge even more per cover! So wanting further money from us. As we are a small family restaurant this is beyond a joke as some of our customers come in for just coffee and cake so we are not earning anything if we have to pay them per month as well as per cover. They just want you to sign up and pay, they don’t care about the smell businesses. Definitely not helpful for small businesses and there are a lot cheaper apps out there. Over the next 5 months we have to pay £800 for nothing, we feel lied to and disappointed that this compay would treat small business like that. Would give 0 starts if we could. Awful and I can’t wait till we can finally leave.
A complete con of a company. Like many reviewers before me I booked a restaurant through OpenTable and received a text message asking me to "Reply 1 to confirm" my table, which I duly did. Two weeks later I noticed a 15p charge on my phone bill. Whilst this won't push me into bankruptcy, it is a devious scam and nothing less. OpenTable: hang your heads in shame. I will be spreading the word.
Same rip off everyone else has reported. OpenTable messaged me to confirm my reservation by replying to their PREMIUM RATE 67368 number. I booked with a prepaid voucher so why would I need to confirm by replying with a text message that would cost me £5.00 Obviously this is simply a rip-off scam perpetrated by OpenTable. I would advise everyone to avoid having ANY dealing with OpenTable or any company that uses them.
DO NOT RESPOND TO THEIR RESERVATION TEXTS YOU WILL BE CHARGEDThey charge you. OpenTable say it's not them, it's the phone company, that may be so, but customers should be informed that their number is a premium rate number and responding will incur a fee.I messaged them, and this is the rubbish they responded with:"I see you wrote in about being charged for responding to your reservation confirmation via text. OpenTable does not charge diners or restaurants for SMS confirmation reminders, however, text message rates may apply depending on your SMS plan"The best thing to do here is to check with their mobile phone carrier. The charge may say "OpenTable" as the text was placed through our system, but the fees are placed by the carrier.I responded:"Untrue. If you reply to the text message that's when the cost is incurred, as OpenTable invites people to reply, but nowhere does it say that the return text can incur costs. Most reputable organisations would say something along the lines of "please note your operator may charge you"They responded:"We are not the ones who charge you and I am sorry about the charge being incurred, but you will need to speak to your phone carrier about the charge as we are not the ones who issue the charge"I responded:If I see a restaurant using opentable, I am actively going to avoid them.Basically, OpenTable is not transparent about their costs. Caveat Emptor!
I was issued a gift certificate that is a money order from RBC for $26 for using their service for booking reservations for a few years. I have tried to redeem the gift certificate a few times at different and supposedly it is accepted at any OpenTable partner restaurant but i have been denied. I contacted their support and their solution was to "call ahead." This company is making big commission and service fees from the restaurants but giving nothing back to the customer.
Yes, I got ripped off too. I had booked directly with the restaurant, like many of the other reviewers.The text caught me at a busy spot and I was worried I'd lose the booking if I didn't respond. My phone even warned me I'd be charged but I thought "it's only a text, surely not" wrong! Premium number, how is that even allowed?What a nasty business model.
Rip off merchants ! Premium rate to confirm a restaurant booking ! Fortunately I have my spending cap set to zero so they didn’t make any money out of me but I had the hassle of emailing the restaurant direct ! Will think again about using restaurants who use these con artists.
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