Review Time
I've been using your platform for a while and keep wondering how I'm so close to 10,000 points, but never seem to get there. I just checked my past reservations and I see they have deducted points away from my account on 3 occasions. There is no way to get in touch with anyone and their bot is useless.THIS is yet another reason Resy is beating their asses in the restaurant reservation war. Resy is more friendly to customers and they charge the restaurant less. OpenTable LOSES.
We were a user of Open Table in our restaurant in Australia. Very tricky with the subscription packages and how they get you to sign online. They will call and talk and get you to sign on a digital contract by offering a free period to convince you to swap. No way to keep a track of communication because they have high staff turnover in Australia. I have been dealing with 3 account managers in 6 months. What I realised is, they say that the package can be downgraded anytime, but they trick you by getting you to sign on a digital contract that has the high level subscription. By the time you find out it will be too late.
Booked a table. Wanted to cancel 7 hours before the reservation time. Would not allow. Said to call the restaurant. Tried many times but no answer. Tried to book another place, and said it would cancel the existing reservation (good!), but then it said it could not complete the new reservation. Waste of time, and so inefficient.
I booked a table at Amazónico through OpenTable, specifically filtering for restaurants rated at £££. OpenTable indicated that dishes would cost around £40 on average. Imagine my shock when the actual prices ranged from £195 to £300 per dish, leading to a four-figure bill for a meal with just three people!This level of misleading information is unacceptable. OpenTable has completely lost my trust—this app has the potential to ruin people’s finances. I will never use it again. Truly disappointing!
They took a booking although the restaurant was shut. We didn't realise it was Christmas hours. We were travelling an hour to meet friends who were also coming a long distance. We'd had the automated confirmation too. Luckily my daughter realized on searching for the destination, we rerouted but very shoddy service. I shall also contact the restaurant to complain. I shall never use this site again.
Opentable is making me authorize, $50 per person in case of a cancelation less than 3 days before reservation. Makes me not want to use the service by default. Especially, if I make a booking a few hours before. What is worse is if the restraunt can fill my spot. No service = no charge. Give customers a finite number of cancelations. For the few that abuse cancelations remove them.
I need to change my email. It should be simple, but I made one typo now I cannot get it fixed. Their customer service is nonexistent. Use a different service or just pick up phone & call restaurant for reservations. The whole “points thing” from OT is a scam anyway.
It is impossible to contact a human. Been a member since 2006 and have never been able to use the points system. Tried to day, and was issued a "credit" that was 0 dollars (supposed to be $10)...after 18 years...Terrible app and experience!
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