I reserved a table for 6 diners using the OpenTable link on the restaurant's website and received both an e-mail confirming the reservation and confirmation in the OpenTable app. About 90 minutes before the scheduled reservation my wife rang the restaurant to ask if it was possible to add an additional diner. She was told that the venue had no record of the reservation and as the restaurant was exceptionally busy it was not possible to cater for our party (at all). I rang the restaurant and provided the booking confirmation number and despite this the restaurant still told us that there was nothing that they could do... appalling customer service!Update: the restaurant manager has just called to confirm that they have now found the reservation after seeing our negative review!
