Dear Adobe Care,I am an old-aged pensioner in the UK. I have used Adobe products throughout my life, but have had to give up all professional activity recently, after my retirement, due to mental health disability and also physical disabilities. I have Bipolar Disorder 1, and early-onset Alzheimer’s Disease, and am not able to remember how to use any of your products any more. This is a sad situation for me, and I have apparently, recently, signed up for some kind of trial subscription to Adobe products. I have no memory of doing this, and I have also tried to cancel my subscription - which I thought was just for Illustrator, but turns out to be for all products. I no longer have a computer which is capable of running any of your products in any case - and if you look at my usage statistics, you will see that there has been no usage at all - maybe five minutes over the last year, when I briefly managed to remember my login details.In these circumstances, I strongly feel that it is immoral, and almost certainly illegal in the UK, for you to charge me the extortionate fees that I you are attempting to ruthlessly obtain from me in punishment for accidentally accepting some ‘special offer’, and realising, a day too late, that I had inadvertently had a full subscription forced upon me. I am not sure where to post this, so I will start with Trustpilot, and work my way through Twitter, Facebook, Instagram and wherever else will allow me to protect against your fee structure which deliberately destroys the ability of many talented artists from participating in the modern world.
