I have bought computers from Dell for years and until this year never had any real problems with them.However, this year my problem with Dell is that we purchased a computer on January 3rd. It worked for 2 days after we received it and then died. Dell finally sent a tech to install a new motherboard. However, that did not solve the problem and the computer is still dead. Since the Tech try at fixing the computer, I have had over 30 Emails with Dell reps and I have chatted at least 3 or 4 times and been in touch via telephone several times with Dell techs for over 2 weeks without resolution of my problem.I was willing to exchange the computer, but their software would not take my credit card for the upgraded price I was to be charged. After many tries at sending Dell this information, I finally requested that they just send me a Label to return the computer for a refund.However, there does not seem to be anyone who can authorize the return. The contact information for the customer care returns was incorrect and the tech said I would have to call back during the week between 9 to 5 to the same number that was incorrect and he would get me to the right person. I do not believe anything they tell me anymore, because no seems to be able to make a decision on this simple matter. We will see what happens next week. I am not hopeful they will handle the problem and I will probably have to have the bank reject the payment in order to get someone who can actually do something.
