Review Time
I recently signed up to the free 7 day trial. Whilst I did enjoy listening to the sleep stories and found them very effective, I also subscribe to audible and can get something similar. I decided to cancel,but was a day late and was charged £39.99. They had emailed me to warn me that the free trial was about to end, but I hadn't seen it. I immediately emailed the customer services team and received a refund the next day. I have to admit I wasn't expecting the refund after reading the negative reviews, but in my experience I couldn't fault them!
I had a family account and cancelled the subscription before it was to renew. I got an email confirming the cancellation but they charged my credit card anyways, under my child's name! Then they couldn't find the charge and made me provide a ridiculous amount of info so they could find the charge. Unacceptable. It's not even resolved yet after constant emailing. I will never subscribe again
You emailed me a 50% off offer to subscribe to Calm and I sent a payment of £19.99 through Pay Pal only to find that I am still not subscribed. Frustratingly my wife who has Calm has supported me to send responding emails (Twice to you) but this has still not been addressed. The last one I sent requested a full refund because of my frustration so as you can see Calm is not where I am.
was NEVER notified of the upcoming charges & trying to cancel is like pulling teeth , don't do ANY business w/ calm , if any title of this co. needs to be changed to calm scam , waiting for reply to fix this & ready to call my bank to reverse the expensive charge of $69.99 for doing nothing but making me more angry
Beware of Calm. They offered 50% off of premium year membership. I decided to take them up on their offer. Unfortunately they charged my credit card the full amount. Their customer service is god awful and now I’m being told I have to go through Apple to get my refund. I am so sick of all the scams out there and companies doing nothing about it.
I never received an email about my subscription auto renewing. After it auto renewed, I politely requested a refund and that my subscription be canceled. Days later, I'm still waiting. I've emailed multiple times and only received automated responses that they're working on it and will get back to me. For an app promoting "calm," this is anything but. I'll be spreading the word far and wide to avoid this app because clearly they're not interested in spreading peace and well-being. They actually don't care about their customers at all. How ironic.
Well I usually love most of this app and it has a lot of glorious and wonderful and beautiful and magical things in it, but the writers just…well, sometimes they just don’t use proper grammar. They sometimes can’t make a subject agree with a verb. I know I’m getting picky here, but one glaring bad grammar mistake just ruins the rest of a beautiful story for me. For example: “They ascend up the mountain.” You don’t need “up” in that sentence, it’s redundant. “They ascend the mountain” will do. Stephen Fry, who I love and adore, even read a couple of mistakes in the lavender story “Blue Gold” by Phoebe Smith, and I’m amazed he didn’t catch them. “But for many, simply strolling the fields can in themselves offer a kind of spiritual as well as physical journey” should read “But for many, simply strolling the fields can in itself offer a kind of spiritual as well as physical journey.” (“Strolling” is the subject there, and not “fields.”) One more: “a whole network of vibrant fields open out before you” should be “a whole network of vibrant fields opens out before you,” as the subject is “network” here, and not “fields.” Phoebe Smith’s otherwise perfectly beautiful story is marred by these slight grammatical oversights…and Stephen’s magical voice traps them on the recording forever…his musical intonations and Phoebe’s general use of language are otherwise beautiful and impeccable, with depth and expression that are absolutely unmatched. If I didn’t love this story so much I wouldn’t say anything…we all have room to improve, and certainly I myself could use vast improvements in just about everything…but when you love and listen to these stories as much as I do, (and they are really helpful to me besides), you want them to be as perfect as possible. I’m sure everyone at Calm wants that, too.The worst example of grammar on the Calm app is Tamara Levitt’s frequent use of “as best as you can.” It’s either “as best you can” or “as well as you can” but NEVER “as best as you can.” Now all that to say, I love the amazing work Tamara brings to the table and her wonderful vast knowledge of many spiritual and useful subjects. I love her writing, and her magnificent spiritual presence on the recordings. She is a wonderful person. But for her to be using that phrase wrong just makes her sound like she wasn’t paying attention in class that day. Tamara! I love you! Please don’t say “as best as you can”! I want you to sound 100 percent like the star that you are! Oh, and by the way, never use “equally as.” It’s redundant also. Use equally or as but not both and never right next to each other. “Equally good” or “as good” and you’ve done enough; never use both.I could go on. I know I’m frightfully picky, but I LOVE this app and I love the sleep stories SO much, and I want them to shine in their magnificence like finely cut diamonds or Fabergé eggs. The occasional (and again, these are rare but they do happen and I notice them) glaring error could be resolved by a good proofreader. A second pair of eyes on your written work after the final draft is done is invaluable. (Note: a pair IS invaluable; that demonstrates the subject agreeing with the verb, right there. The verb does not need to agree with “eyes” in “of eyes” because “eyes” is not the subject.)All that to say…I’m still giving this app five stars because I love it so much. Best seventy dollars a year I ever spent. I love Eric Braa’s voice too (the Halloween story is one of my favorites) and also I love the voices of Nimmy March, Alan Sklar, Eduardo Ballerini, and Emiko Susilo, just to name a few and along with so many others. I think I’ve listened to the Moss Temple story about a trillion times; it never gets old. I love the Calm app. Maybe I just expect a little more from all of you because you are such shining lights, each and every one of you. Hence my complaints about the grammar. Keep doing the wonderful work and thanks to all, and a special thank-you to Jeff Warren for bringing me to meditation. Again, many thanks to you all for bringing more peace into the world.
I got a 3-month subscription from Walmart plus or whatever it's called. made a note in my calendar to cancel it before renews, and when I tried to log in and cancel it on the app, the cancellation font was strange, it kept going back to the main page. I tried this about 20 times. then I logged into the website, tried canceling it that way. it also went back to the main site, again about 20 times.I had my card locked when it tried to charge it, but then I had it unlocked a few days later and it charged. I will keep this bad review until they resolve it if they even do that.EDIT-----ok I got my refund, I am now changing my review to a higher one. got no issues with the app now, just not for me.
SCAM! STAY AWAY- keep chargingI used this app back in 2021 and paid a premium membership for a year. Was not bad, not great, didn't renew. SINCE THEN, I never used it again until September 2023, when I downloaded it again, as it was offered FOR FREE with American Express. But I never created an account and didn't intend to renew! Guess what? I've been charged through my credit card without authorization! I contacted the customer service and got no reply
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