Review Time
I had Total for some years and have now bought SecurePass. Am trying to install it on my mobile and am having a hopeless time. I have managed with help but have been given two activation codes and don't know which one to use!! I still have to update my tablet and PC. Where do I find out which activation code to use?
The price of your product is too high for me.I'd like to buy or more extensive license to protect more family devices but I can't afford it and therefore I have to rely also on free software, which I must confess do a very good job as well.I don't think I'll renew my licenses when they expire to move to these free software, which I do regret.
Can not have contact to bitdefender anymore. I renewed my subscription one month ago and i can not install it. Ask me for a one time activation code, without indicating where to find it!The only information i get is the renewal date on the 14th april 2026! Last time i buy this product.
WOW! That's all I can say. The response seen below speaks volumes to the issue I reported here. They have no phone number listed anywhere but this reply suggests I phone them and despite my many attempts to resolve the matter via emails, they have done NOTHING. To add to my frustration, their response is a standard reply "call us and repeat all you already did so we can frustrate you MORE.I've been a loyal Bitdefender customer for several years. While the software itself has mostly worked well, support was never their strong suit. Because I rarely needed assistance, I overlooked the slow responses — until now.It’s been over 4 months since I contacted support about a single issue. Despite repeated follow-ups, all I’ve received are occasional apologies for the delay — no real help, no resolution. There’s no phone number to reach a person, and their ticket system has been nothing but frustrating.To make matters worse, they more than doubled the subscription price this year, without offering any improvement in service. I didn’t renew my subscription and, unless they finally resolve this in the next few days, I’ll be taking my business elsewhere this week.Support should be a basic part of any paid service — especially at this price point. Bitdefender has lost my trust.
Claim your business profile now and gain access to all features and respond to customer reviews.
