Review Time
I picked up my online bought items in store. It didn't fit and the sizing online was missing for the length. I returned it. Then I bought another item at the same time. They did an exchange without asking me, to paypal. I came back to return it and they refused to refund my money. Even though they took it and put it right back on the shop floor. They said it was their policy. Technically they put it through as an 'exchange' even though it was a completely different item and didn't make that clear. Avoid this place and do not buy online.
My A&F Order 70020412614 was cancelled by shop 12 jun, I contacted with support ask when I get my refund, they made me sure that they released hold on transaction, i contacted my bank to check it and get answer that transaction still oh hold, i was waiting 1 week to release my funds but didn't, 20 jun contacted again with AB support and get answer thar they will release my funds 27 jun. AB using my funds for free, i'm not your investor. Be careful to order things in this company.
I would give this 0 stars if I could. My little sister, who is in elementary school ordered clothes from Abercrombie Kids. When the package was delivered, it had "Abercrombie Pride" in rainbow colors all over the packaging. We did not order pride apparel, so please don't try to push this narrative on my sister who is in elementary school, even through packaging. I googled "Abercrombie Pride" and clicked on the first link. This took me to the Abercrombie website, which had a collage of two men kissing. What if my sister got ahold of the packaging before I did and researched what "Abercrombie Pride" was and saw what I did. If we had ordered pride apparel, then I understand the need to put that on the packaging, but we didn't. I respect that people celebrate Pride month, but please be more cognizant of what you are trying to push to kids.
Order number 70019939269- Poplin Dress and Maxi Skirt.I received my order from this company and was so unhappy with it. I decided to return. This was the beginning of the ordeal. Apparently they don't do QR codes which Ive never experienced before and its pot luck if you get a returns label in your package. I had no paperwork at all.I was instructed to return to an address in The Netherlands which I did on 6th June. I was told £5 would be taken off my refund for a return.Shockingly I had to pay £12.15.I contacted Abercrombie and Fitch (again) who weren’t very sympathetic or helpful. They said they would escalate it and email me within 24/48 hours. That was four days ago and they still haven’t been in touch.Im now £124 out of pocket with no items. So disgusted Abercrombie and Fitch.
My daughter purchased an item that was stolen from her residence (porch pirates). The thief then went to a physical store and returned the stolen item and was given an e gift card to purchase new items. No ID was checked with the return and my money was handed over to a thief. What kind of practice is that? Thanks Cheyenne, customer service rep, for nothing.
Bought from Abercrombie multiple times. Never had any issues with them. Returns are easy and quick imo (I’m in EU). Most of the time, the clothing is of good quality and they occasionally have sales throughout the year. The only thing that annoys me a bit is that their app crashes a lot.
I would give them zero stars if i could. You will need a printer to return an item. They will not provide one, the online chat advice I got was - go to a local school or internet cafe. Shocking quality of clothes, you can spend less and get better quality. Shocking customer service, and like i say you need a printer to return an item. Also if you choose to ship it yourself, its to an overseas address so will cost you a fortune to send yourself! I dont think they will be around for much longer.
I’m disappointed that I have to write this and unfortunately, can no longer trust purchasing from this store. I don’t live near an Abercrombie, so of course, I have to buy items with the potential of returning. The returning process is a nightmare. 3 weeks for a refund, with a shipping cost of ($7-that’s not bad) I’ve had to e-mail them, to notify that my items have been returned to their department (app reflected this) and I haven’t received a refund of ($131). Customer Service agreed that the items arrived weeks ago, and instead of refunding my credit card, issued an E-gift card (expected to be delivered in 3-5 days.) it’s been 7 and haven’t received it. I had to send off another email to say I haven’t received my gift card, expressing my frustrations, and reminding them that Hollister is in the same facility, and I receive a refund within a week from them, no hassle but it’s such a hassle to work with Abercrombie. The clothes are really cute,(2 star) and my teen enjoys them, but I can’t stand waiting for a refund/the hopes of actually receiving one.
Never encountered £5 return fund plus £7 shipping cost for 1 top that I wanted to return! All in all my top was £48 and I will only be getting £33 back after all there add on costs! That’s now me done with ordering from Abercrombie again.
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