Review Time
I wish I could have given it minus stars. I placed a large order in February and just received my order. I was captivated by the photos and of course the price, which should have been a dead giveaway. The quality is absolute junk. Flimsy, poorly sewn garments, ill fitting. Other item are made with inferior material and nothing like the photos whatsoever. I gave some items away and the rest went in the garbage. Please don’t be dazzled by the photos. Save your money, don’t bother with this vendor.
Title: Shameful service. No respect for loyal customers.I’ve been a loyal Temu customer, but this was the worst support I’ve ever experienced.I received multiple defective and unusable items — including a broken bra, cheap sponges, a useless brush, and damaged earrings. I sent clear photos.But instead of helping, their support team kept copy-pasting the same useless replies, refusing a refund unless I returned cheap, broken items.Absolutely shameful.Temu clearly does NOT care about quality or customer satisfaction.They treat loyal buyers like trash and ignore obvious product issues.This is not a shopping platform — it’s a waste of time and money.Never ordering from Temu again unless they fix this. People deserve better.
I requested a refund from Temu on April 13, 2025. They confirmed they would refund 304,000 UZS to my original payment method. However, it's been more than two weeks and I have received nothing — not to my card, not even to my Temu credit balance.Complaint Regarding Unreturned Credit Balance WithdrawalDear Temu Support,I am writing to formally raise a complaint regarding an unresolved issue with my credit balance. On April 13th, the amount of 304,000 UZS was withdrawn from my Temu credit balance, with the promise that it would be refunded to my primary payment method (my bank card).However, until now — despite the time that has passed — I have not received the refund. I’ve contacted support multiple times, but instead of resolving the issue, I have received various inconsistent and misleading responses.This situation is highly disappointing and unprofessional. I trusted your platform, and I expect my money to be returned as promised. I kindly request that you immediately process the refund of 304,000 UZS to my bank card, and provide me with confirmation once it is completed.If this matter is not resolved soon, I will have no choice but to escalate the issue further.They keep responding with copy-paste messages, claiming the issue is being “escalated” and asking me to “wait 24 more hours” every time. Their refund receipt says the refund was done in March, which is a lie — I only requested it in April! There is no record of any refund in my bank account. Even my bank confirmed they never received any funds from Temu.I have provided proof, contacted customer service multiple times, but Temu just keeps stalling. Their support tickets are useless and give no resolution. I’m now considering legal action and filing complaints through official consumer protection channels.Warning: Do NOT trust Temu with your money. If something goes wrong, you’ll be left with vague promises and no real help.
You get with you pay for, right? Most of the items are very cheaply made. But if you just want affordable fashion, this site is fine It's a shame as their clothes have great style, but the fabrics are very cheap. Personally I'd pay more for better fabric. Most of their clothes are prints on one side of the fabric, so if you have a high-low hem, you will see a plain white synthetic fabric beneath it. Their jewelry looks great in the photos, but are disappointing when you receive them. What looks like glass beads in the photos are just plastic and look it. Most of those 5 star ratings are because if you rate one one item in your order as 5 stars, all the other items you ordered also get 5 stars. I was going to rate a suitcase I got 3 stars because it looked like it had more metal in it than it did, but because I rated something else in my order first, it gave a both a higher rating. I'd go with what people say and not the stars. Also I don't really think Temu posts low reviews. You can't ask questions very well. While they say that you can return items, most of us aren't going to do that for a $5 item. I have bought several plastic items for the garden and had good luck with their bras and most of their tops. Clothes which aren't took form fitting are okay to buy. I bought a fleece wrap to wear on airplane trips that I would say was my best purchase. They keep offering these "free" things, I'm just not sure I'm getting any of them. Not sure if how the Tariffs will affect my future purchases.
Update 30/04/2025I apreciate your reply but when it comes to gifts, there is nothing your customers can do. I have chosen several gifts, and I feel completely defrauded due to the fact that the gifts are nothing like I was expecting, completely different from description. This means that when you offer rewards, like these gifts, and if you are sending things that look diferent, the gifts are pointless and useless and your customers have just missed the chance to have proper gifts. For me this counts as very deceitful and dishonest.29/04/2025Temu sells all sorts of items that you can imagine and some more.Most are very cheap and quality is poor or very poor, which makes total sense.The big, huge issue is the products description. Be very careful and read it thoroughly. Se all the images and measurements, read reviews and if it is too cheap even for Temu, check with the seller if the description is accurate.That has been my fight with them: I buy one thing, based on the description and when it arrives, it looks completely different, the materials are completely different, and so on. Be wary of the gifts with your purchase. You pay £0 but most of them are utterly rubbish and again, completely different from what you see in their pictures, different materials and so on. So, basically, you are being offered rubbish that you can not even complain about or return since it costs £0. Very deceitful and dishonest. It is a pitty since they have reasonably nice things, considering their prices.
I'm an avid temu fan Love their products, very reasonable priced, although I have to admit, I did receive few things that were rubbish, but after contacted temu, they refunded me and it went through within a couple of daysI never ever have any issues with them and I order from them weekly,Keep up the good work temu, your no1 fan
I think temu is amazing. Its very cheap and has just about EVERYTHING. The only thing I dont like is the game scams. The free gifts, free coupons and fishland/farmland arent real, they arent gonna give you free things unless you work REALLY hard for it. Otherwise, I totally reccommend!! I bought felts yesterday and they are SUCH good quality im suprised!!
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