Review Time
Every support experience with this company has been disappointing. At one point when I moved to the United States, they deleted terabytes of media when trying to change my account from a Canadian one to an American one. It took their technical team about two weeks to restore the data. My latest issue was with Photoshop. I use very few features in the Photoshop besides its generative fill feature. However, their bots wrongly flag my images as going against community standards and don't allow me to use that feature on a significant percentage of images. I reported the issue a number of times without getting any responses or seeing any improvement in their flagging. Today, I wanted to use the feature to clean up the bottom of a gown. The image got flagged and Photoshop would not allow me to use the tool. I had had enough and contacted support. The support person admitted that the image did not violate community standards and admitted that it was wrongly flagged and that their automated systems are still learning to identify images that are violating community standards. There is no recourse. There is no way to get a human to review the image to confirm whether it is okay to edit. This is crazy. It's like subscribing to a cell service with international calling and then have the company randomly drop calls to a certain country because their automated systems are not certain if your call will meet "community standards". I don't know how Adobe gets away with this. After 90 minutes in support chat (most of which was waiting for a response from the agent - sometimes as much as four minutes), I requested a discount on my subscription since I was unable to use the feature that I subscribed for half the time. They gave me two options: They could give me a discount on a lower service level that did not meet my needs or they could cancel my account. Despite being an Adobe Creative Cloud user for maybe 15 years or more for video and image editing, I'm looking at alternatives and will be cancelling my subscriptions. There are other great services out there and the customer support can't be any worse. With the abysmal level of care for subscribers, I'm surprised they stay in business.
Adobe's cancellation terms and termination fees are very unclear to the average user. It almost feels as if part of Adobe's business model is to deceive customers into signing up for services they do not need or want. This is a real shame, as their products are excellent, and I am sure they would thrive without resorting to these tactics. I was able to resolve some of my issues via their support desk, but it created unnecessary stress and time-wasting.
-slow website-payment problems-everythime you want to do something you get 10 email verifications with codes.about everything about the process of buying, cancle and so on is a pain in the ass.had to retry 9 times to pay untill it worked.didnt mater if it was vpn or not vpn, mobile or not mobile.
Terrible company - I cancelled Premiere Pro during the trial period. They still held me into a 12-month contract. Continued to take payment every month. Don't want to do anything to rectify it, they just want to take money for a software that i don't use.Then they decided to auto-renew me into a second 12 month contract after paying 12 months. When I rang to say I'm absolutely not getting sucked into their scam again, they said we'll do you a gesture of good will and waive the cancellation fee!!!!Not rectify the 12 months of payments I've made, or their rubbish customer service.
Absolutely predatory company. They embed stupid/ intrusive settings like automatically open all downloaded pdfs in Adobe. Adobe isn't even my default pdf viewer and yet them have this intrusive setting, you need to dig through the settings to remove it. Horrible practice by a horrible company.
The company can improve by making it way easier to unsubscribe and also send reminders of what you are really subscribed to. I want to be notified when a payment is about to happen!!!! Basically somehow my card billing information became outdated. I had ZERO CLUE I WAS EVEN SUBSCRIBED. Then it sends me 3 emails and I just ignore them because I don’t even use adobe. And then it turns out I’ve been paying Adobe for 10 months like 300 USD. Also now when I try to cancel it just complains that the billing information needs to be entered. Rather likely it will just grab all the money it needs from my account as soon as I enter the payment information. This is unacceptable
Greedy B'tards never again. Bought Adobe movie editor....Them my poc crashed twice. I had to reinstall all my programs but Adobe stated that i could install my BOUGHT AND PAID FOR item on no more than two machines. It actually never was installed on more than ONE machine , only had to do it three times. I did not work anymore and my bought product was GONE, STOLEN by Adobe. Thanks to Adobe though i found EVERY program they have in another FREE an OPEN SOURCE program and i will NEVER EVER have to use Adobe again. So that's a lucky break created by Adobe GREED and THEFT.
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