Review Time
Adobe was charging the company credit card for two different accounts. I believe one was fraud, and they would not give me the email on the second acct. I was told they have to protect their customer. I asked the Supervisor, isnt the customer the one paying the invoice each month. He said yes, then I said oK I am the customer give me the other email and again he said he has to protect their customers and couldnt give me that information. For all I know it is someone at Abode who stole the credit card info and was having a free acct on my company. No one at their office understands English that way or the American way that the person paying the bill is the customer and they have to protect the customer, not the person that stole a credit card.
If there were no stars, I would have left no stars. Adobe is the worst support ever. Cloud storage is a joke. Storage shows as full but I have no files there at all. Every time I contact them, I have to explain everything from the start. They have no idea what's going on, they keep taking screenshots. Finally, after 4-5 months, they solve the issue at their end. I agree to close the case only to find out a week later that, using the cloud from the mobile apps, the storage is full again. For no reason. And I have to go through the same process again.
I am going to put Adobe on blast. As of last week Adobe changed it's policy regarding a personal account where you cannot use two computers simultaneously. My office, along with many other offices, use a single email address, which renders a business account unusable unless each computer has a different email address. Therefore, it was ADOBE IT who placed me on a personal account for two computers. Now, you cannot use this account on two computers simultaneously.After my office was shut down for 4 hours, after being told four different stories as follows:1. This has always been Adobe's policy.2. This is a new policy.3. We no longer allow this.4. Our policy is to protect the user by requiring different email addresses for each computer using Adobe.The IT department rectified this change and restored my account to allow for two computers to use adobe simultaneously on the 23rd of September.Now as of the 30th of September, my office has been shut down again.I am looking for an alternative and will follow through on taking the firms I work with with me. This is an Engineering flaw with Adobe that I discussed with the tech department 6 years ago. Now is comes to a matter of money, or why would the policy change?It is time to find alternatives.
First I was talking to a Nisha for an hour about trying to figure out why I was charged when I don’t have an active account. When Nisha just ends the conversation on me with no resolution. Then I get onto another conversation with someone and they say there is no record of my card being used and the charge doesn’t exist. So when I try to say it was clearly scam/fraud from adobe the person says they’ll look more into it. 2 min later they say they have found the charge (after almost 2 hours of being told it didn’t exist) and they would transfer me to Teams and get it fixed. After the 2 hours of back and forth trying to find this charge they finally said they found it and I’ll get a refund. ONLY after I had to call you guys out for clearly scamming me. I truly thought adobe was a reputable company but this is clear fraud!
Adobe acrobat is is slow and hangs. Forget using this to view pdfs. And if it cannot be used to view pdfs, there is absolutely no use for this program anymore.Being a 50 something year old, I have used adobe acrobat to view pdfs all my life and feel betrayed and very sad that adobe acrobat will no longer be part of my life. This my breakup message to adobe. Bye, I wish you all the best.
If I had came here an read the review I would have never ever tried this app out I never meant to renew my purchase because the app did not in fact convert my documents now am charged £68.99 and I am not getting my refund back and this is pissing me off. £68.99 for an app that is useless in my phone for an entire year … I need back my money
I’ve had the worst experience with Adobe's subscription service! I just noticed they’ve been charging me for THREE months even though I haven’t been using the service. My mom only used it twice, at most. When I reached out to cancel and simply asked for a refund for this month's charge, which was taken TODAY for next month’s usage (which I clearly won’t be using), their assistant was no help at all.All I wanted was to cancel and get refunded for today’s charge. Simple, right? NO. Instead, the assistant was more interested in charging me more. They wanted me to pay a $60 cancellation fee or switch to a cheaper plan just to avoid paying even more for the next year. Ridiculous!So let me get this straight: I don’t want to use your service, I’m already overpaying for months I didn’t use, and now I have to either cough up a hefty cancellation fee or be roped into another unwanted plan? What a scam! And they have the audacity to charge for next month even though I’ve clearly stated I won’t be using it.Adobe, you’ve lost a customer for life. If you’re thinking of subscribing, beware of the hidden fees, terrible customer service, and the fact that you’ll be charged even after trying to cancel. Never again.
If Only I could give them No star I would have. I received an email on August 21st 2024 regarding my renewal on 21st September 2024. I chatted with them on the 27th of September to cancel mentioning that I have no further use for the software. Initially, customer service (Madhuri) offered me a 3-month free period which I refused to accept. I did mention, I have a cooling period of 14 days within which I had the right to cancel. After lengthy waits ( while they reviewed my account again and again) they kept saying as this is an existing contract I have to pay a cancellation fee of £45.00( which I refused). I lost my patience and have cancelled my future payments. A terrible experience. I will look for alternative software even if I would need something similar in the future. Good riddance to them hopefully.
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