I'm a long time customer. I just purchased a XPS 16 9640. And there stuck to my touchpad is a metal sticker advertising Intel EVO. The laptop does not have EVO. Why the sticker I wondered . Called support. Inquired why the sticker? Also I'm concerned that the touchpad would be damaged if I attempted removal. Dells answer: Wet the (metal) sticker with water and carefully remove. Also if I damage the touchpad it's not covered by the warranty. Plus no answer why the metal sticker was there at all. What terrible customer service! 👎
