My current Dell system was failing, so I ordered a new laptop on 1/24/25. The one I wanted with higher memory was out of stock. I was thrilled when it arrived the next day. Upon setup the wireless card failed. Spent 1 1/2 hours with tech support. They said they would replace the laptop. After 2 days no update, and I had it escalated. Now they said they will not replace - only repair. It had to be dead out of the box - it only lasted 2 hours. Decided to return rather than repair a product that failed in two hours. Because I needed a laptop I ordered one with the higher memory with a delivery date of 2/24/25. The next day I looked and the delivery date was 2/11/25. The next day the same unit had a delivery date of 2/5/25. Tried to have it expedited but still waiting. Also Dell sent a return label for FedEx I took it to a store 20 minutes away and they said they could not ship it - it had to go to a FedEx store an additional half an hour away. Dell received it but I have to wait 10 days for a refund. So here I am with a still failing system, spent over ten hours trying to get this resolved, no new laptop, and Dell still has close to $1,500 of my money. I cannot understand the constantly changing delivery dates for the exact same laptop. I have been a Dell customer for over 20 years and this is very disappointing.
